Job Description
Role Overview
This is not a traditional process improvement role. Insight Global's client is building a highly visible Automation & AI organization tasked with transforming how they operate. This person will identify, document, redesign, and scale business processes that can be enabled through automation, AI, and emerging technologies.
The ideal candidate understands business operations, process improvement, change management, and automation technologies, while also being comfortable navigating ambiguity and driving enterprise-wide transformation initiatives. This role will work directly with executive leadership, business stakeholders, architects, developers, and automation teams to identify opportunities, redesign future-state processes, and ensure successful adoption and measurable business outcomes.
Immediate focus areas include New Business and Claims operations. This person will be responsible for documenting existing workflows, identifying bottlenecks and roadblocks, partnering with architects and technical teams on solution design, and driving implementation and business adoption. Success in this role requires a disciplined, process-first mindset and the ability to balance operational excellence with technology-enabled transformation.
Day-to-Day Responsibilities
Identify automation and AI opportunities across operations
Facilitate process discovery workshops with business stakeholders
Document current-state business processes and identify bottlenecks, inefficiencies, and operational risks
Analyze current-state processes and design future-state workflows
Build automation, AI, and operational improvement business cases
Partner with architects and technical teams to design and deliver solutions
Manage multiple concurrent process improvement initiatives (typically 4-5 workflows at a time)
Lead implementation and organizational adoption efforts
Define and track business value metrics, KPIs, and operational performance improvements
Drive stakeholder alignment across departments
Present findings, recommendations, and business cases to leadership
Continuously identify opportunities to reduce cycle times, remove roadblocks, and scale automation and AI capabilities
Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Must Haves
4+ years of experience in:
? Process Improvement
? Business Transformation
? Operational Excellence
? Management Consulting
Lean Six Sigma Black Belt Certification
Proven experience driving measurable operational improvements
Strong process mapping, process discovery, and business process redesign experience
Experience leading cross-functional initiatives from concept through implementation
Experience translating business problems into technology-enabled solutions
Strong change management, stakeholder management, and executive communication skills
Experience working with KPIs, operational metrics, and data-driven decision making Highly Preferred
UiPath or other RPA platform experience
AI/ML or Generative AI exposure
Experience identifying automation and AI opportunities within business processes
Consulting background (Big 4, boutique consulting, transformation consulting, etc.)
Experience within insurance, financial services, healthcare, or other regulated environments
Process mining experience (Celonis, Signavio, etc.)
SQL, Python, Power BI, Tableau, or analytics experience
Experience in manufacturing, operations, or supply chain environments
