Location: Midland, Michigan
Job Type: Full-Time
Compensation: Starting at $15.50 per hour, plus quarterly and annual incentives
About Dow Credit Union
In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history.
Today, Dow Credit Union serves members across the country while remaining committed to providing exceptional value and outstanding service. The organization is dedicated to hiring and retaining loyal, team-oriented employees who demonstrate integrity, professionalism, and genuine care for members.
Dow Credit Union offers competitive compensation, quarterly and annual incentive opportunities, comprehensive medical, dental, and vision insurance, a 401(k) retirement plan, paid holidays, generous paid time off, and a positive, mission-driven work environment. The organization values diversity, equity, and inclusion and is proud to be an equal opportunity employer.
Position Summary
Dow Credit Union is seeking a full-time Service Desk Representative to provide a welcoming first impression for employees, members, and visitors while delivering outstanding customer service. This position serves as the first point of contact for individuals entering the branch, answering questions, directing visitors, and ensuring every interaction is friendly, professional, and efficient.
This is an excellent opportunity for someone looking to begin a career in the financial services industry while developing customer service and relationship-building skills in a supportive environment.
Essential Duties and Responsibilities
Member and Visitor Services
- Create a welcoming and friendly environment by greeting employees, members, and visitors entering the branch.
- Assist with basic questions and provide directions to the appropriate departments.
- Communicate with members to determine their needs and connect them with the appropriate staff or department.
- Deliver excellent customer service while ensuring every interaction is positive, friendly, and prompt.
Member Assistance
- Answer and assist members with general questions and inquiries, including:
- ATM assistance
- Coin machine usage
- Bill Pay
- Online banking
- Shred bin services
- Other general credit union services
Administrative Responsibilities
- Maintain member interaction logs and notify appropriate departments of member requests and inquiries.
- Review interaction logs to ensure member needs are addressed in a timely manner.
- Maintain visitor badge records and visitor logs.
- Track branch door counts.
- Maintain the Automated External Defibrillator (AED) machine log.
Emergency Response & Branch Support
- Direct and assist individuals during emergency situations.
- Complete required documentation during and following emergency situations.
- Assist individuals seeking information regarding the Retirement and Investment Center and Liberty Mutual.
- Serve as an alternate representative for the Retirement and Investment Center suite when needed.
Required Qualifications
Education
- High school diploma or equivalent required.
Experience
- Up to six months of customer service experience required.
Knowledge, Skills, and Abilities
- Strong customer service and interpersonal skills.
- Friendly, professional, and welcoming demeanor.
- Excellent verbal communication skills.
- Ability to multitask and prioritize responsibilities.
- Strong organizational skills and attention to detail.
- Ability to remain calm and professional during emergency situations.
- Ability to work effectively with employees, members, and visitors.
- Basic computer proficiency and willingness to learn internal systems.
Why Join Dow Credit Union?
Dow Credit Union is committed to supporting both its members and employees by providing:
- A welcoming and collaborative work environment.
- Opportunities for professional growth and career advancement.
- Competitive compensation and comprehensive benefits.
- Quarterly and annual incentive opportunities.
- The opportunity to begin a rewarding career in the financial services industry while making a positive impact on members every day.
