Location: Midland, Michigan
Job Type: Full-Time
Compensation: Starting at $17.50 per hour, plus quarterly and annual incentives
About Dow Credit Union
In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history.
Today, Dow Credit Union serves more than 84,000 members across all 50 states and in over 40 countries while managing more than $2.5 billion in assets. The organization's mission has always been to provide members with exceptional value and service. To accomplish this, Dow Credit Union is committed to hiring and retaining loyal, team-oriented employees who demonstrate integrity, professionalism, and genuine care for members.
Dow Credit Union offers competitive compensation, quarterly and annual incentive opportunities, comprehensive medical, dental, and vision insurance, a 401(k) retirement plan, paid holidays, and generous paid time off. The organization values diversity, equity, and inclusion and is proud to be an equal opportunity employer.
Position Summary
Dow Credit Union is seeking a Relationship Specialist I who is passionate about helping people, building relationships, and creating exceptional member experiences. As a Universal Associate, this position supports a variety of branch functions while assisting members with their everyday financial needs.
The Relationship Specialist I combines outstanding customer service with financial services knowledge to help members achieve their financial goals while delivering a personalized experience during every interaction.
Essential Duties and Responsibilities
Member Service
- Serve as a Universal Associate supporting a variety of branch operations.
- Build strong relationships with members through exceptional customer service.
- Identify member needs through meaningful conversations and recommend appropriate products and services.
- Create opportunities to deepen member relationships by providing personalized financial solutions.
- Direct branch traffic and help ensure a smooth and positive member experience.
Teller Operations
- Process teller transactions accurately and efficiently.
- Open and close member accounts.
- Complete account maintenance and servicing requests.
- Assist members with debit card services and other account-related support.
Sales & Relationship Development
- Achieve individual sales and service goals while maintaining a member-first approach.
- Recommend products and services that align with members' financial needs.
- Promote Dow Credit Union services through consultative conversations.
Branch Support & Compliance
- Support multiple branch locations as business needs require.
- Stay current on credit union policies, procedures, regulations, and compliance requirements.
- Handle confidential member information with professionalism and discretion.
- Maintain accuracy while completing a variety of operational and member service responsibilities.
Required Qualifications
Education
- High school diploma or equivalent required.
Experience
- One to two years of customer service or member service experience preferred.
- Previous banking, retail, cash handling, or financial services experience is a plus.
Knowledge, Skills, and Abilities
- Positive, professional, and member-focused attitude.
- Strong communication and relationship-building skills.
- Ability to multitask and adapt in a fast-paced environment.
- Ability to work independently with minimal supervision.
- Strong attention to detail and commitment to accuracy.
- Ability to maintain confidentiality when handling sensitive member information.
- Comfortable learning and using technology and software applications.
- Flexibility to work varying schedules, including Saturday rotations and occasional coverage at alternate branch locations.
Why Join Dow Credit Union?
Dow Credit Union is committed to supporting both its members and employees by providing:
- The opportunity to build meaningful relationships with members.
- A variety of responsibilities through both teller and member service functions.
- A collaborative and supportive team environment.
- Opportunities for professional growth and career advancement.
- Competitive compensation and comprehensive benefits.
- Quarterly and annual incentive opportunities.
- The opportunity to make a direct impact on the financial well-being of members and the communities Dow Credit Union serves.
If you are looking for a rewarding career where you can make a positive difference every day, Dow Credit Union encourages you to apply.
