Location: Midland, Michigan
Job Type: Full-Time
Compensation: Starting at $28.00 per hour, plus quarterly and annual incentives
About Dow Credit Union
In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history.
Today, Dow Credit Union serves more than 81,000 members and manages over $2.3 billion in assets. The organization's mission has always been to serve its members by providing exceptional value and outstanding service. To accomplish this, Dow Credit Union is committed to hiring and retaining loyal, team-oriented employees who demonstrate integrity, professionalism, and genuine care for members.
Dow Credit Union offers competitive compensation, quarterly and annual incentive opportunities, comprehensive medical, dental, and vision insurance, a 401(k) retirement plan, paid holidays, and generous paid time off. The organization values diversity, equity, and inclusion and is proud to be an equal opportunity employer.
Position Summary
Dow Credit Union is seeking a knowledgeable and member-focused Consumer Loan Underwriter to evaluate and underwrite consumer, indirect, and student loan applications. This position is responsible for making sound lending decisions that align with established lending policies, regulatory requirements, and the credit union's commitment to exceptional member service.
The Consumer Loan Underwriter plays an important role in helping members achieve their financial goals while supporting the continued growth and success of the credit union through accurate risk assessment and quality lending decisions.
Essential Duties and Responsibilities
Consumer Loan Underwriting
- Review and underwrite consumer loan applications efficiently and accurately.
- Evaluate consumer, indirect, and student loan applications.
- Make informed credit decisions within established lending policies and authority limits.
- Process loan applications received through online channels, telephone, and indirect dealer relationships.
- Balance sound risk assessment with member-focused lending solutions.
Member Service
- Communicate loan decisions to members and loan officers while providing clear explanations of next steps.
- Counsel members regarding credit matters and available lending solutions.
- Provide expert guidance and support to Consumer Loan Officers regarding underwriting decisions.
Product Knowledge and Cross-Selling
- Cross-sell Dow Credit Union products and services, including GAP coverage and loan protection products, when appropriate to meet member needs.
- Promote additional credit union services that enhance members' overall financial well-being.
Collaboration and Compliance
- Work collaboratively with vendors, indirect dealers, and other Dow Credit Union departments.
- Maintain underwriting manuals and documentation.
- Stay current on consumer lending regulations, policies, and underwriting best practices.
- Handle confidential member information with professionalism and discretion.
Required Qualifications
Experience
- Three to five years of consumer underwriting or related consumer lending experience.
Knowledge, Skills, and Abilities
- Strong knowledge of consumer loan underwriting principles.
- Ability to balance sound risk assessment with member-focused lending decisions.
- Excellent written and verbal communication skills.
- Strong attention to detail and sound professional judgment.
- Ability to maintain confidentiality when handling sensitive financial information.
- Ability to thrive in a fast-paced environment with frequent member and employee interaction.
- Strong organizational, analytical, and decision-making skills.
Why Join Dow Credit Union?
Dow Credit Union is committed to supporting both its members and employees by providing:
- A collaborative and mission-driven work environment.
- Opportunities for professional growth and career advancement.
- Competitive compensation and comprehensive benefits.
- Quarterly and annual incentive opportunities.
- The opportunity to make a meaningful difference in members' financial well-being every day.
If you are passionate about helping people achieve their financial goals while making smart lending decisions, Dow Credit Union encourages you to apply.
