Location: Midland, Michigan
Job Type: Full-Time
Compensation: Starting at $24.00 per hour, plus quarterly and annual incentives
About Dow Credit Union
In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history.
Today, Dow Credit Union serves more than 81,000 members and manages over $2.3 billion in assets. The organization's mission has always been to serve its members by providing exceptional value and outstanding service. To accomplish this, Dow Credit Union is committed to hiring and retaining loyal, team-oriented employees who demonstrate integrity, professionalism, and genuine care for members.
Dow Credit Union offers competitive compensation, quarterly and annual incentive opportunities, comprehensive medical, dental, and vision insurance, a 401(k) retirement plan, paid holidays, and generous paid time off. The organization values diversity, equity, and inclusion and is proud to be an equal opportunity employer.
Position Summary
Dow Credit Union is seeking a Consumer Loan Officer who enjoys building relationships and helping members achieve their financial goals. This position is responsible for guiding members through the consumer lending process, identifying lending solutions that best fit their needs, making sound lending decisions, and providing exceptional member service throughout the lending experience.
This is an excellent opportunity for an individual looking to build a long-term career with an established, award-winning financial institution that is committed to investing in its employees.
Essential Duties and Responsibilities
Consumer Lending
- Assist members in identifying personal lending needs and present the best loan options.
- Accept loan applications through online and in-person channels.
- Evaluate applicants' creditworthiness and make sound credit decisions.
- Create loans within established lending authority while adhering to credit union lending policies.
- Counsel members regarding credit issues and available loan products.
- Maintain accurate loan documentation and effectively manage the loan pipeline.
Member Service & Relationship Building
- Deliver exceptional service while helping members achieve their financial goals.
- Build positive, long-term relationships with members.
- Actively cross-sell additional Dow Credit Union products and services that meet member needs.
Collaboration
- Work collaboratively with internal departments to ensure efficient loan processing.
- Coordinate with external business partners, including automobile dealers, insurance providers, Visa, and other lending-related partners.
Required Qualifications
Education
- High school diploma or equivalent required.
Experience
- Two to three years of consumer lending or related experience.
Knowledge, Skills, and Abilities
- Strong understanding of consumer loan processing, lending regulations, and member service.
- Ability to make confident and sound credit decisions.
- Ability to professionally handle confidential information.
- Excellent verbal and written communication skills.
- Strong organizational, interpersonal, and problem-solving abilities.
Why Join Dow Credit Union?
Dow Credit Union is committed to supporting both its members and employees by providing:
- A collaborative and mission-driven work environment.
- Opportunities for professional growth and career advancement.
- Competitive compensation and comprehensive benefits.
- Quarterly and annual incentive opportunities.
- The opportunity to make a meaningful difference in members' financial well-being every day.
If you are passionate about helping people, building relationships, and growing your career in the financial services industry, Dow Credit Union encourages you to apply.
