Container Management Site Manager
Location: Detroit, MI
Job ID: 5921
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Great benefits including: Medical, Dental Vision and Life Insurance; Paid Time Off; Paid Holidays; 401k & ESOP; Profit Sharing; Tuition Reimbursement and more!
About the Role
Rehrig Pacific is seeking a Container Management Site Manager to lead our Cart Maintenance Program in partnership with our municipal customer. This role is ideal for a hands-on leader who values safety, teamwork, accountability, and excellent customer service.
The Site Manager is responsible for supervising a team of Cart Maintenance Drivers and Yard Technicians while also completing a daily cart service route at a reduced volume. In addition, this role owns P&L responsibility for the site and serves as the primary face of Rehrig Pacific to our customer.
If you thrive in a fast-paced, service-focused environment and enjoy developing people while driving operational results, we-d love to meet you.
Key Accountabilities
Safety Leadership (Top Priority)
Lead by example and reinforce Rehrig Pacific-s safety culture with a goal of zero accidents
Drive accountability through BBSOs, monthly safety & DOT training, safety calls, and annual vehicle/trailer inspections
Ensure daily compliance with Safety & DOT audit standards
Review Driver DVIRs daily and immediately correct safety issues
Reinforce safe driving, loading/unloading, and load securement practices every day
Customer Service & Program Excellence
Provide same-day response to customer calls, emails, and concerns
Meet or exceed customer work order service standards
Complete all -Hot Ticket- requests within defined customer parameters
Communicate service completion results the same day
Provide weekly inventory updates and proactively communicate projected shortages
Manage container scrap and warranty processes with full transparency
Maintain a consistent feedback loop through monthly customer conference calls
Financial & Operational Leadership
Achieve annual financial targets for the Cart Maintenance Program
Maintain gross profit levels aligned with yearly goals
Review monthly Account Comparison Reports and adjust operations as needed
Partner with the Cart Maintenance Manager on cost concerns and process improvements
Oversee preventive maintenance programs for all site vehicles and trailers
Drive Service Operations RMS execution
Update Key Accountabilities (KAs) and performance metrics for frontline teams
Team Leadership & Development
Lead, coach, and develop Drivers and Yard Technicians
Reinforce RPC-s mission, core values, and vision daily
Partner with National CM Manager and Human Capital to:
Identify strengths, growth opportunities, and future leaders
Implement onboarding, training, and retention plans
Cascade clear KAs aligned with Service Operations goals
Cross-Functional Collaboration
Maintain open communication with Sales regarding issues and successes
Partner with Safety and Quality teams to resolve concerns and improve processes
Serve as a trusted representative of Rehrig Pacific with internal and external stakeholders
Qualifications
Minimum 3 years of safe driving experience
Supervisory or people-management experience preferred
Strong computer skills (Excel, Word, Outlook highly beneficial)
Legally eligible to work in the United States
Valid Driver-s License (CDL not required)
Ability to meet DOT medical card requirements
Successful completion of post-offer drug screen, background check, and MVR
Experience driving in all weather conditions preferred
Ability to lift, push, and pull carts weighing 25-50 lbs
Why Rehrig Pacific?
Rehrig Pacific is a leading manufacturer of integrated sustainable solutions for the supply chain and environmental waste industries with a diverse customer list of industry leaders. We provide end-to-end solutions including returnable plastic products, delivery lifts and sleds, technology to track those assets, and a service team to ensure their longevity. Our team is dedicated to the values, mission, and unique culture within our organization that celebrates our people. We believe in fostering an environment where employees can be their authentic selves and know that they are viewed as integral members of the Rehrig Pacific Family.
Interested?
Apply today and be part of a team that values safety, service, and supporting one another while delivering excellence every day.
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