Summary The Battle Creek VA Medical Center is recruiting for an Advanced Medical Support Assistant (AMSA) to function in Specialty Service, Physical Rehabilitation the Battle Creek VA Medical Center. This position provides clerical administrative support in the coordination, care, and treatment provided to patients throughout the Medical Center. Responsibilities VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Summary of Duties - Advanced Medical Support Assistant Provides administrative, clerical, and scheduling support for Rehabilitation clinics at Battle Creek VAMC or Wyoming CBOC. Manages patient flow and clinic operations using advanced knowledge of VA policies, procedures, and scheduling directives. Triages all incoming telephone calls, greets and assists visitors, and ensures timely communication of messages. Schedules appointments within required timeframes based on provider instructions, Veteran preferences, and VHA scheduling guidelines. Reviews active and pending consults daily using designated VA tools and screens consults for Service Agreement compliance. Adjusts clinic schedules to maximize capacity, manage cancellations, and ensure appropriate use of appointment slots. Communicates effectively with Veterans, providers, Rehabilitation Team members, and PACT/PCP staff regarding appointments and consults. Processes secure messages, documents communication in the patient record, and assists with Virtual Care (CVT/VVC) scheduling. Participates in huddles and interdisciplinary meetings to coordinate and plan patient care and clinic flow. Performs administrative tasks such as scanning, filing, referral entry, monitoring workflows, and documenting complaints or issues. Guides patients through the hospital system and provides follow-up on concerns, offering suggested resolutions to supervisors. Manages Outlook calendars and computer clinics, ensuring high-priority meetings and trainings are appropriately scheduled. Provides coverage for administrative support colleagues within Rehabilitation Battle Creek and CBOCs as assigned. Coordinates follow-up visits for Veterans needing to pick up equipment and communicates with Prosthetics regarding equipment needs. Handles travel pay awareness, insurance card scanning, MyHealtheVet/Secure Messaging processes, and text-based appointment notifications. Answers phones and takes accurate messages to avoid disruption to clinical staff and patient care. Cleans and disinfects equipment and spaces within the rehabilitation clinic. Greets and assists Veterans entering the clinic area. Demonstrates knowledge of VA computer systems and Microsoft Windows/Office applications; proficient in typing and Excel. Analyzes and interprets data to create clear summaries, reports, and recommendations. Demonstrates clear written and oral communication skills, reliability, and accountability. Performs other duties as assigned. Work Schedule: Monday - Friday, 7:00AM - 3:30PM Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 93538-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Basic Requirements: A. Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a) B. Experience. None. C. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from State or territorial-level Board or Department of Education. D. Licensure/Certification/Registration. None. E. Grandfathering Provision. Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply: (1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard. (2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. NOTE: This provision is not intended to regularize appointments/ placements. F. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. G. Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. H. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Grade Determinations: In addition to the basic requirements for employment listed above, the following experience criteria must be met when determining the grade of candidates: Advanced Medical Support Assistant, GS-6 Experience - One (1) full year of experience equivalent to the GS-5 grade level. This experience may include but is not limited to; independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. The AMSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff
