Provides an intermediate level of customer service and clerical support to patients and referring providers within either inpatient or outpatient settings. Assist in scheduling of testing contact center services (EKG, Echo, and DVU).
Characteristic Duties and Responsibilities
Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
Accurately verify patient information, including demographic details, medical history, and insurance coverage.
Provide customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
Coordinate testing contact center services with physicians and medical staff.
Perform telephone triage and distribute tasks according to standards.
Confirm, notify, and remind patients of appointments or changes.
Inform patients of required preparation for visits/tests.
Maintain and access patient records across multiple systems (MUSE, MiChart/EPIC, etc.).
Manage work queues and schedule for testing contact center services.
Testing services include Holter monitors, event monitors, EKG, stress test, etc.
Order departmental and breakroom supplies.
Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care
Supervision Received
Direct supervision is received from the EKG Department Supervisor.
Physical Requirements
This position requires infrequent standing/walking.
- 3 or more years of customer service experience within a medical environment
Knowledge of University of Michigan policies and procedures.
Experience with MiChart and Cadence scheduling.
Experience in a large healthcare setting.
- Medical scheduling experience
- Familiarity with medical terminology.
- Strong communication, organizational, and customer service skills.
- Ability to multitask and work both independently and in a team.
- Strong computer skills.
- Understands and demonstrates the core concepts of Patient and Family Centered Care (PFCC). including: Respect and Dignity, Information Sharing, Participation, and Collaboration.
40 hours per week, Monday-Friday, between 8:00 AM and 5:00 PM.
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
