- Organize and manage multiple interventions simultaneously.
- Problem solve collaboratively with team members and other stakeholders.
- Perform phone triage, including assessment, screening, clinical advice, nurse visits (in-person/video), in-clinic procedures, and other assigned duties.
- Deliver culturally sensitive, age-specific care using team-based nursing models.
- Document nursing care accurately and efficiently.
- Utilize internal and external resources appropriately.
- Provide functional supervision to assistive personnel and collaborate with colleagues, other disciplines, and health/community services to promote continuity of care.
- Other duties as assigned.
- Manage patient triage, clinical follow-ups, and support face-to-face and remote clinic workflows.
- Educate patients and families, develop individualized teaching plans, and adapt approaches to readiness and understanding.
- Uphold hospital protocols, participate in quality improvement, and collaborate to improve patient outcomes.
- Demonstrate strong critical thinking, organization, communication, and technological proficiency.
- Additional responsibilities as required by departmental needs.
- Communicate empathetically and collaboratively, involving patients/families in care planning.
- Maintain supportive, constructive relationships with team members; address conflicts constructively, and delegate tasks appropriately.
- Expectations
- Demonstrate critical thinking by effectively using the nursing process, setting priorities, and solving problems.
- Exhibit excellent customer service, interpersonal communication skills, and the ability to build respectful relationships across units and with individuals.
- Display accountability and dependability, including maintaining a strong attendance record and punctuality.
- Adapt to changing needs and priorities based on unit, department, and institutional goals.
- Provide patient and family education and coaching
- Demonstrate proficiency with typing and electronic health record (EHR) documentation.
- Manage complex clinical issues utilizing assessment skills, protocols, and evidence-based interventions.
- Bachelors degree in Nursing - OR - Associates degree or diploma in Nursing and a Masters degree in Nursing
- Current license to practice nursing in the State of Michigan.
- Minimum of three years of recent (within the past five years) pediatric clinical experience as an RN, including experience caring for pediatric surgical patients.
- Minimum of one year of recent (within the past 3 years) ambulatory care nursing experience
NOTE: To be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.
RESUME REQUIRED (for both internal & external applicants):
You must attach a complete and accurate resume to be fully considered for this position.
- Certification in Ambulatory Care Nursing.
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
