The Loaner Coordinator provides excellent customer service by fulfilling loaner requests from clients and the Sales team. The position will work with a team of individuals to exceed customer expectations.
Essential Duties & Responsibilities
Deliver exceptional customer service and support under the guidance of the Director, Customer Care.
Respond to and manage loaner requests from clients and the Sales team via phone and email.
Accurately document all loaner requests, fulfillments, and declines.
Prepare all required order documentation, including packing slips and Loaner Agreements.
Package and coordinate shipments to their final destination.
Facilitate the return and retrieval of loaner equipment from clients and the Sales team.
Process loaner returns, including quality control evaluations, repair coordination, and client invoicing, as appropriate.
Maintain accurate inventory counts and location tracking through timely restocking activities.
Assist with biannual physical inventory counts of all loaner assets.
Perform other duties as assigned.
Education & Experience
Required
High school diploma or equivalent.
Up to three years of customer service experience.
Preferred
Healthcare industry experience.
Understanding of surgical equipment service capabilities.
Proficiency with Microsoft Word, Excel, and Outlook.
Ability to learn and effectively use company-specific software and systems.
Essential Qualifications
Ability to respectfully identify, raise, and resolve issues that may impact customer service.
Strong alignment with Agiliti's core competencies and values.
Demonstrated ability to follow ISO-certified Quality Management System processes and understand applicable quality objectives and metrics.
Excellent listening skills.
Empathy, patience, and a consistently positive attitude.
Strong written and verbal communication skills.
Ability to multitask and manage time independently.
Strong troubleshooting and problem-solving skills.
High attention to detail and accuracy.
Ability to work effectively in a fast-paced team environment.
Language Skills
Ability to read, write, and speak English proficiently.
Physical Requirements
Ability to see clearly at close range and at a distance, including peripheral vision, depth perception, and the ability to adjust focus.
Regularly required to communicate verbally and hear effectively.
Ability to perform standard office activities, including prolonged computer work, filing, and preparing shipments.
Frequently required to stand, walk, sit, reach, and use hands for handling equipment and materials.
Regularly lift and/or move up to 20-25 pounds.
Ability to perform repetitive hand and finger movements, including keyboarding.
DISCLAIMER
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements
You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.
Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
Primary Job Location:
Novi MI - Lab
Additional Locations (if applicable):
Job Title:
Loaner Coordinator
Company:
Agiliti
Location City:
Novi
Location State:
Michigan
We are proud to be an EEO/AA Employer/Vet/Disabled. We maintain a drug-free workplace and perform pre-employment background and drug testing.
