Summary: Provides technical support and problem resolution. Works directly with clients and Engineering team to resolve network and system issues. Support staff training on-site or remotely as needed. Create and revise documentation as needed.
Essential Duties And Responsibilities: Work is performed under the general supervision of administration. An employee in this position may be called upon to do any or all of the following: (Does not include all tasks employee may be expected to perform.)
- Provide technical support and problem resolution in support of network infrastructure and system applications. Work with the Network Engineers to help seamlessly integrate infrastructure throughout the organization and local districts.
- Identify and provide preliminary troubleshooting of network performance issues, escalating as necessary.
- Assist with training of technical support staff in the effective use of network tools and applications.
- Participate in team meetings for development of long-term plans and practices.
- Ensures that external and internal regulations and policies governing network and system security are met, including regulations concerning audit ability, e-discovery, and privacy.
- Assist in troubleshooting and problem resolution for wireless networks, video surveillance, and access control systems.
- Use network monitoring tools to proactively identify problems and assist in resolutions.
- Install of network, servers, and security equipment.
- Regular and predictable attendance is required for this position. In-person attendance requirements may vary and will be determined by the supervisor.
- Provide backup for other positions within the engineering group.
Other Skills And Abilities: Documented/demonstrated current knowledge of desktop computers, peripheral equipment, database management, word processing, spreadsheets and open systems technology required. Demonstrated knowledge of PC basics, including technical terminology and acronyms, and working knowledge of PC systems and peripheral connectivity. Effectively manage multiple tasks, often within severe time constraints, and demonstrate effective time management skills to meet deadlines, while interacting with staff and the public related to those tasks. Strong teamwork, interpersonal communication and group problem solving skills. Ability to travel to and from work sites. Ability to work a flexible workday and workweek. Ability to exercise good judgment and make decisions in accordance with policies and procedures. Ability to work as part of a highly motivated, interdisciplinary team. Demonstrated experience in setting up, maintaining, and troubleshooting electronics equipment and networks.
