Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary:
Supports order and delivery interaction between customers and Gordon Food Service (GFS) via telephone, email. Seeks growth opportunities with existing customers through knowledge and professionalism. Strengthens customer relationships by representing GFS products and services for assigned territory and accounts. Promotes and utilizes e-Commerce technologies.
Essential Functions:
Serves as liaison between the outside Customer Development Specialist (CDS) and partners within the organization.
Manages customer orders (telephoned, emailed, electronic or faxed). Communicate with customers regarding out of stocks and substitution options.
Maintains knowledge of specific GFS systems, distribution centers and products.
Mentors new call center representatives.
Attends on-going training sessions.
Arranges exception deliveries in collaboration with Transportation departments and other delivery services.
Determines appropriate credits for customers.
Collaborates with CDS on customer pricing exceptions; leverages GFS resources to increase territory growth.
Facilitates discussion of negotiation of products and pricing with the customer.
Support CDSs and customers with order guide management, creating quotelists, invoice comparisons and creating reporting.
Performs other duties as assigned.
Knowledge / Skills / Abilities:
Must have excellent written, verbal, organizational and communication skills as well as problem-solving capabilities.
Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
Must have good customer service and time management skills.
Knowledge of spreadsheet, presentation, email, and internet applications with 10-key data entry experience.
Knowledge of Gordon Food Service portal applications helpful.
Educational & Experience Requirements:
High School Diploma/Equivalent required. Bachelor's Degree preferred.
Two years previous customer service experience or an equivalent combination of education, training and experience.
BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words "Accommodation Request" in your subject line.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.
Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with a disability.
