Bridge Services Representative 6-E7 (Toll Collector) - Blue Water Bridge
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Bridge Services Representative 6-E7 (Toll Collector) - Blue Water Bridge
Salary
$21.01 - $29.06 Hourly
Location
Port Huron, MI
Job Type
Permanent Full Time
Job Number
5901-26-BWB-6-BSR6-E7-LB
Department
Transportation
Bargaining Unit
MICHIGAN STATE EMPLOYEES ASSOCIATION (MSEA)
Description
Benefits
Questions
Job Description
Must be able to satisfy all border crossing requirements for both U.S. Customs and Canada Border Services Agency.
This position serves as a Bridge Services Representative at an international border crossing. This position is responsible for the accurate classification of passenger and commercial vehicles, utilizing a point-of-sale terminal, collection of United States and Canadian currency, making proper change and performing simple math calculations, and balancing of the collected revenue. This position must provide exceptional customer service, perform duties in an efficient and accurate capacity, and requires the ability to solve problems and assist in the resolution of commuter concerns. Additionally, the position performs the review of revenue collected by automated processes, assists with the issuance of toll fare media, and responds to customer service inquiries via in-person, phone, and email communications. Other duties include routine maintenance, technology maintenance, and providing toll operations assistance to maintenance, emergency, and/or law enforcement personnel as well as other duties as assigned. As a 24/7 operation, this position requires various schedules which can include days, afternoons, midnights, weekends, and holidays as needed. This position is required to possess a valid driver's license to operate a Michigan Department of Transportation (MDOT) pickup truck to escort commercial vehicles or lost vehicles, check on broken down vehicles, transport trash to the dumpsters, etc.
The "Salary" listed above is a range that reflects the minimum rate at the entry(6)level through the maximum rate at the experienced(E7)level. Based on education and experience, candidates will be reviewed to determine what level they are qualified for.
For additional information, please see the links below:
For information on benefits, visitwww.mi.gov/employeebenefitsor www.mi.gov/orsstatedc.
The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
Required Education and Experience
Education
Educational level typically acquired through completion of high school.
Bridge Services Representative 6
No specific type or amount is required.
Bridge Services Representative E7
One year of experience equivalent to a Bridge Services Representative 6.
Alternate Education and Experience
Bridge Services Representative E7
Completion of at least 8 semester hours (12 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for one year of experience as a Bridge Services Representative.
OR
Two years of experience in a customer service position with primary focus on processing financial transactions
Additional Requirements and Information
To be considered for this position you must:
Possess a valid driver's license.
Possess a Western Hemisphere Travel Initiative (WHTI) Document (i.e. Passport, Passport Card, NEXUS Card, WHTI approved State enhanced Driver's License) within 90 days of the date of appointment to the position and must maintain throughout employment in the position.
If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application.Click here (https://www.michigan.gov/-/media/Project/Websites/mdcs/neogov/OfficialTranscript.pdf?rev=0c57f92e150e4856b207ef348781c406) for the State of Michigan (SOM) definition of an Official College Transcript. Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents. Civil Service accepts evaluations from organizations listed on theNational Association of Credential Evaluation Services (https://www.naces.org/members) or theAssociation of International Credential Evaluators, Inc. (https://aice-eval.org/members/)
View Current Job Specification:https://www.michigan.gov/-/media/Project/Websites/mdcs/JOBSPECS/B/bridgeservicesrepresentative.pdf
MDOT does not participate in E-Verify and does not sponsor visa applications.
All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment. Criminal and driving records will also be checked if applicable. Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.
The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.
Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.
The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process including, but not limited to, responses to application questions and responses to interview questions or exercises.
If you have questions related to this posting, please contact Camryn Nauta [email protected].
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs:The State of Michigan offers 401(k) a
