Your role at Dynatrace
As a Senior Data Analytics Consultant, you will work with our newest customers who are just starting their Digital
Experience journey with Dynatrace. You will be exposed to a wide variety of clients that span across many different
verticals (retail, auto, finance, travel, etc.) to help foster engagement and usage of the Dynatrace Digital
Experience components. Your main objective will be to help the customer understand why Digital Experience is
critical to their monitoring strategy, while also helping them to take their first steps in Dynatrace tool usage.
To achieve your goals, you will receive training to become an expert in our Digital Experience components of
Synthetic Monitoring, Real User Monitoring (RUM), and Session Replay. You will be equal parts product evangelist
and data analyst as you help customers take their first steps towards solving their most critical data-driven
business problems.
This role requires excellent customer-facing communication skills as well as great collaboration skills as you work
with our internal Dynatrace account teams to help drive digital transformation for our customers. Responsibilities
include:
A customer-first attitude that focuses on enablement and curiosity as you work to learn the unique needsof each customer as they take their first steps with Digital Experience
Becoming adept with our Digital Experience components to find the important pieces of data that willhelp move the performance needle for your customers
Excellent prioritization and organizational skills that will help you manage your day-to-day delivery toa large and varied customer base
Looking for opportunities to help your newer customers mature with Digital Experience and expandtheir usage of Dynatrace.
Creating concise analysis and enablement deliverables for your clients to highlight the value of Dynatracewith initial investigation into performance fault domains
Focusing your efforts with a consultative mindset to identify needs across varied industry verticals
What will help you succeed
Minimum Requirements:
Bachelor's degree in Computer Information Systems, Computer Science, Business, Marketing, Statistics,Mathematics, Economics, or other related disciplines is required.
2-3 years of experience working in a customer success role or data analysis consultative role, including astrong emphasis on client facing communication and presentation expertise
Adept and comfortable working in a customer-facing role as a conversation and strategy leader gearedtoward successful outcomes
Preferred Requirements:
Experience in data-driven analysis - excellent at working with, understanding, and analyzing data
Basic understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks,Cloud; basic understanding of Chrome Dev Tools and Webpage test
Familiarity with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc.
Stellar conceptualization and communication skills. Demonstrated ability to bring business and technicalpeople together around clear product concepts, and to motivate them to deliver whole, working solutions
Operates with a customer first focus
Proven ability to work under pressure and to handle multiple conflicting priorities
Recognizes and understands both personal and team dynamics and relationships, is empathetic tostakeholder concerns and effectively influences and persuades
Self-starter who thinks proactively and tries to develop solutions rather than wait for an answerHas a desire to learn new technology and deliver successful customer and partner outcomes forstakeholders at all levels
Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail
Expectation: All Insights team members are expected to travel at least 1 time per year for annual team meetings
Why you will love being a Dynatracer
A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
Compensation and Rewards
The targeted base pay range for this role is $90K to $110K. When determining your salary, we consider your skills, experience, education, work location and internal equity.
Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.
