Role: Logistics Coordinator
Location: Troy, MI
Reports To: order & Logistics Manager
Direct Reports: N/A
Annual Salary Range: $57,000 - $64,000
Annual Bonus Potential: Discretionary bonus based on performance
Who We Are
Western Global delivers best-in-class storage solutions with speed and precision wherever and whenever power, fuel, and water are needed around the world. Our responsiveness and commitment to customer satisfaction have fueled our significant growth.
Attracting and retaining great people is critical to our strategy. Our values of caring, fearlessness, resilience, responsiveness, and accountability define how we behave and interact internally and with our stakeholders.
We’re proud to be a certified Great Place to Work across all locations! See what our teams say about working for Western on our Careers page.
About the Role:
The Logistics Coordinator supports day-to-day order processing and logistics activities to ensure accurate, timely, and efficient fulfillment of customer orders. This role works cross-functionally with Sales, Planning, Procurement and Production, and Logistics partners to track orders, coordinate on time pickup and deliveries, resolve issues, and maintain accurate operational data. The position requires strong attention to detail, communication skills, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
Order Coordination & Processing
- Monitor open orders and proactively identify potential issues such as production delays, inventory shortages, carrier constraints, etc.
- Communicate concerns early to Sales, Production, Planning and Procurement teams to minimize downstream impact.
- Maintain accurate order status updates within ERP and logistics systems to support visibility and reporting.
Logistics & Shipping Support
- Communicate with production daily to manage missed pickup exceptions by determining cause, coordinating reschedules with carriers or internal teams, notifying Sales, and proactively monitoring priority orders.
- Coordinate shipment exceptions and resolutions, including but not limited to address changes, general delivery issues, and carrier-related delays.
- Support Sales inquiries and customer-facing teams by providing timely and accurate updates on order status, shipment tracking, and delivery progress.
- Follow established standard operating procedures for logistics processes
- Escalate issues appropriately with clear documentation and supporting details.
Reporting, Operational Support & Continuous Improvement
- Utilize our 3PLs online platform to overview key operational metrics such as on-time pickups, deliveries, or delivery exceptions.
- Identify process inefficiencies or recurring issues and communicate them to leadership.
- Assist with documentation updates, job aids, and procedural improvements.
Internal Transfer Order Entry & Coordination
- Coordinate transfer orders between the main warehouse and offsite storage facilities to support inventory balancing and operational needs.
- Enter, process, and maintain internal transfer orders accurately within the ERP system to ensure inventory visibility and traceability.
- Coordinate full truckload (FTL) pickup and deliveries for transfers. Communicate shipment schedules, pickup requirements, and delivery expectations with offsite partners to ensure on-time performance.
Inbound Container Coordination & Tracking
- Support the inbound container process by tracking all active containers weekly and monitoring status updates.
- Review container and current inventory statuses to monitor potential risks for inventory that are low and could delay orders on our books.
- Raise concerns to the Planner regarding delays, missing container numbers, or other inbound risks.
- Coordinate with Production to identify availability in the schedule to arrange container deliveries to our main warehouse, or offsite storage.
- Coordinate directly with carriers to arrange container deliveries on behalf of production
- Communicate driver delays or last-minute delivery changes to Production to minimize disruption.
What will give you the edge:
- Strong understanding of logistics
- Confident working in ERP and shipment tracking systems
- Excellent communication skills and ability to build good working relationships
- Customer- and Service-Oriented Mindset
- Comfortable working in an ambiguous and changeable environment
- Self-motivated, willing to take the initiative and make decisions
- Ability to manage multiple priorities
- Determination and resilience with the ability to rise to the challenge
- Can-do attitude with a determination to get the job done
What can we offer you in return for your talents?
We offer a market competitive pay and benefits program, as well as opportunities for advancement, knowledge and skills development, and recognition of achievements. In addition, we offer the following benefits to our employees:
- Generous Holiday & Vacation Program, offering 20 days per year plus National Holidays.
- Health Coverage: Short-Term Disability and Medical, Dental and Vision Insurance.
- Financial Incentives: Performance Based Bonus Plans, Annual Salary Reviews, Referral Opportunities, Flexible Spending Accounts and Life Insurance.
- 401(K) Retirement Program.
- Personal & Family Time: Paid Volunteering and Enhanced Parental Leave.
- Supportive work environment built on taking care of each other, fearless and driven, resilience, responsiveness and accountable and trustworthy.
- Opportunities for professional growth, training and career advancement.
Our professional culture, our dedication to our employees, and career opportunities these are just a few benefits we’re proud to offer. Our employees know every job is critical, and our commitment to each other and our customers drives innovation. Let’s talk about how you’ll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits, and ongoing career development.
Ready to get started?
Let’s talk about how your hard work will be recognized through competitive pay, world-class benefits, and ongoing career development.
Western Global is growing, apply to join our successful team today!
Western Global is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, colour, religion, national origin, gender, sexual orientation, gender identity, disability, military/veteran status or other characteristics protected by law.
Office/Administrative Physical Demands and Working Environment
The employee must be able to sit for prolonged periods, use standard office equipment, and occasionally lift up to 25 pounds. Work is performed in a variety of environments including offices, workshops and occasionally, event settings. The role requires the ability to maintain situational awareness and comply with all applicable safety policies.
