Summary
Welcome to Central Steel & Wire, part of the Ryerson Family of Companies, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1909, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Central Steel & Wireoffers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.
Are you passionate about building and nurturing customer relationships? As an Outside Account Manager with Central Steel & Wire, you will play a pivotal role in maintaining and expanding our transactional business with both current and past customers within your designated marketplace. This position requires the candidate to be based in the Grand Rapids, MI area. This dynamic position offers the opportunity to leverage your skills in relationship management and business development, ensuring that our clients receive unparalleled service and support.
Roles and Responsibilities
Quickly builds strong relationships with contacts at all levels across a variety of functions within customer organizations but especially with purchasing decision makers; develops customer trust and confidence in Central Steel and its representatives
Works closely with our inside sales team, credit center, inventory managers, and other departments within the company to creatively achieve both company and customer objectives
Understands and monitors the competitive environment and provides market intelligence to sales management to help shape service center sales strategies, price levels, and working capital decisions
Increases revenue from assigned customers by selling value-added services and programs; grows new business by increasing sales through profitable transactional growth
Manages customer accounts, including implementation of memorandum of understanding margin analysis, competitive market information, and quality improvement initiatives
Develop and implements appropriate sales and commercial programs while promoting our E-Commerce capabilities
Consistently manages daily call planning execution to keep customers informed about the industry, economic trends, and Central Steel & Wire's ability to assist customers in adapting to change
All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice
Requirements
Bachelor's degree preferred (preferably in marketing, business, or a related field of study) or related experience
Minimum of 3-5 years of previous sales experience in the metals service center industry or similar industrial sales background
Proficiency with MS Office a must, SAP and Salesforce.com experience are highly desired
Strong business acumen with excellent customer service, interpersonal and both oral and written communication skills; persuasive negotiation skills with the ability to work within a team or individual environment
Effective problem-solving/conflict-resolution skills and the ability to maintain confidentiality
Highly motivated with a demonstrated ability to build strong relationships quickly
An aggressive, competitive, and self-motivated attitude is essential
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.
