Powered by GALLS PHOENIX Safety Outfitters (PHNX) takes great pride in its ability to deliver turnout Gear, Clean/Repair Services, rental turnout gear and uniforms that truly conform to a "uniform" standard and in a timely fashion on behalf of its customers. PHNX' Van based go to market strategy, Customer Service, timeliness and the demand for quality is what separates PHNX from the average PPE or Uniform dealer
Job Summary
Oversee a given territory, managing Customer relationships and PHNX Regional Account Managers who team with you to support those customer relationship
Key Responsibilities and Duties
Customer Relationships
Serve as the primary interface with the customer
Understand Customer Requirements to include
Timelines
Budgets
Specifications
Seasonal buying patterns
Provide on-site services to include
Demonstrations
Sizing
Consultative support
Carry forth Product Knowledge, industry knowledge, and like customer best practices
Understand and convey Industry Trends
Build and maintain interpersonal relationships at multiple rank levels
Accept and process orders
Add customer information/records
Properly and accurately enter order detail
Have intimate knowledge
Develop an order monitoring process
Ability to track critical and important orders
Effectively convey Customer needs to PHNX Operations team
Dynamic Problem Solver
Identify and resolve unique customer problems and requirements
Order expediting
Convey to Customer Vendor capabilities and Limitations
Forecasting
Vendor Relationships
Convey Customer Requirements
Custom order Follow-up i.e. Turnout gear, Body Armor, Hose etc.
Dynamic Problem Solver
Identify and resolve unique customer problems and requirements
Facilitate Customer/Vendor meetings on tactical and strategic level
Forecasting
Understand your Market dynamics
Understand pricing dynamics of your marketplace
Understand your competitors
Maintain ongoing knowledge of local, state, specialty group ,and federal grants
Vehicle
Maintain vehicle
Be responsible for use of Company Credit Card
Qualifications
Must be proficient at Excel, Word, and uploading/downloading files and photographs
Must have advanced understanding of Brightpearl Software
An ability to cooperate and get along with others
Strong communication and time management skills
Strong attention to detail and organizational skills
EOE/Disability/Vets
Galls is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call Human Resources at 859-266-7227 with the nature of your accommodation request and include the Galls location and the title of the job opening.
