Overview
Systems Specialist 1 - Onsite - Jackson, Michigan
The ideal candidate possesses an enthusiastic, and growth-oriented, personality capable of thriving in a fast-paced dynamic environment. Passionate about technology and providing outstanding experiences for our clients. We seek team members who are focused on providing excellent customer service, a hunger to get their hands on multiple Infrastructure technology environments and can resolve issues related to desktop and application technologies.
Responsibilities
* Provides onsite and/or remote end user support
* Acts as a primary point of escalation from Tier 2 service desk agents
* Communicates effectively with clients and internal team members
* Uses tools available to research solutions and provide assistance to clients
* Demonstrates strong problem solving instincts
* Listens and seeks to fully understand client requests to exceed expectations of service
* Knowledge of systems and applications used to support a call center environment
* Understands Information Technologies and is passionate to expand knowledge
* Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience
* Completes projects and tasks as assigned by management
* Microsoft 365 administration
* Knowledge of Windows Active Directory (User Management/Administration/Group Policy)
* Advanced knowledge of common desktop applications including Microsoft Office Suite
* Knowledge of common TCP/IP services including HTTP, FTP, DNS, and DHCP
* Ability to problem solve independently, initiates knowledge publication, and serves as a knowledge approver in their area of expertise.
Qualifications
2-3 years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies
* One or more of the following (or approved similar) certifications are required:
o Microsoft Azure Fundamentals
o Google Foundational o Fortinet NSE3
o ComptTIA Certification
o Note: Certification list and requirements are subject to change based on technology trends and business needs. All Covered does provide training, reimbursement, and bonus structure for certification achievement.
* High school or equivalent, Associate's degree preferred.
* Performs work and solves problems independently and with limited supervision.
* Handles technical issues and problems, escalates appropriately to solve difficult challenges.
* Candidate possesses and demonstrates working knowledge of some of the following technologies:
o Current Windows Desktop and server Operating Systems
o Windows Active Directory/Azure (User Management/Administration/Group Policy)
o Common desktop applications including Microsoft Office Suite
o Current Exchange Server/M365/Mail services
o Supporting firewalls, switches, and security functionality.
o Common TCP/IP services including HTTP, FTP, DNS, and DHCP
o Current Cloud services and technologies including Virtualization, RDP, etc
#DL1
About Us
This posting reflects an existing vacancy that we are actively recruiting for.
Cette annonce correspond a un poste actuellement vacant pour lequel nous recrutons activement.
About Konica Minolta
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta
Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner... For full info follow application link.
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
