Job Descriptions:
GENERAL JOB SUMMARY:
The Quality Management System (QMS) Manager is responsible for the day-to-day administration, maintenance, deployment, and continual improvement of the Technical Directions Inc. (TDI) Quality Management System. Reporting to the Quality Manager, this role ensures the QMS remains current, controlled, effective, measurable, and audit-ready in accordance with AS9100D, ISO 9001, applicable aerospace and defense requirements, customer and contractual obligations, and corporate governance.
The QMS Manager converts quality-system requirements into disciplined operating practices across Engineering, Configuration Management, Program Management, Operations, Test, Supply Chain, and Quality. Primary areas of responsibility include document and record control, internal audit administration, corrective-action workflow governance, management-review preparation, process metrics and objectives, risk and opportunity records, training records, and QMS software administration.
The QMS Manager works closely with the Quality, Supplier Quality, Configuration Management, Operations, Engineering, Supply Chain, PMO and other functional leaders. The position concentrates on quality-system administration, compliance, audit readiness, process effectiveness, and timely completion of quality-system actions.
ESSENTIAL JOB FUNCTIONS:
QMS Administration and Compliance Governance
Administers the TDI Quality Management System in alignment with AS9100D, ISO 9001, corporate requirements, customer-specific requirements, and applicable contractual and regulatory obligations.
Maintains the QMS structure, process architecture, procedure hierarchy, compliance matrix, process responsibility model, and documented interaction of core business processes.
Monitors changes to applicable standards, customer clauses, corporate requirements, and regulatory obligations; coordinates gap assessments and implementation plans with the Quality Manager and affected process owners.
Ensures required QMS processes are defined, deployed, measured, reviewed, and supported by objective evidence.
Provides QMS interpretation and coaching to process owners while escalating unresolved compliance risks, systemic breakdowns, or repeated nonconformance to the Quality Manager.
Document and Record Control
Administers controlled-document workflows for policies, procedures, process maps, work instructions, forms, templates, quality plans, and externally controlled documents.
Coordinates document drafting, review, approval, release, revision, periodic review, obsolescence, archival, and employee notification in accordance with established authority and approval requirements.
Ensures current revisions are available at the point of use and prevents unintended use of obsolete, draft, or unapproved documents.
Maintains quality-record requirements, retention periods, indexing, accessibility, protection, disposition, and audit evidence across electronic and physical systems.
Partners with Configuration Management to maintain clear boundaries between QMS document control and product-definition/configuration control, including drawings, specifications, BOMs, ECR/ECO/ECN records, and effectivity.
Internal Audit Program and External Audit Readiness
Develops and maintains a risk-based internal audit schedule covering QMS processes, applicable AS9100D clauses, customer requirements, and prior areas of concern.
Plans, coordinates, performs, and documents internal process audits, system audits, mini audits, and follow-up verification activities using qualified auditors.
Maintains auditor competency records, audit checklists, schedules, evidence, findings, reports, and closure records.
Ensures auditor independence and avoids assigning personnel to audit their own work or areas of direct responsibility.
Coordinates audit preparation, objective evidence, schedules, meeting support, and action tracking for registrar, customer, corporate, DCMA, or other authorized external audits.
Supports the Quality Manager as the primary external-audit representative and coordinates documentation and timely closure of commitments, findings, and follow-up actions.
Corrective Action, Nonconformance System, and Root-Cause Governance
Administers the NCR, CAR, CAPA, and related quality-event workflows, including assignment, containment status, due dates, aging, approvals, effectiveness verification, and closure documentation.
Maintains clear workflow criteria for problem description, containment, root cause, corrective action, implementation evidence, verification, and effectiveness review.
Facilitates structured root-cause and corrective-action activity using methods such as 5 Whys, Fishbone, 8D, A3, DMAIC, or equivalent tools when system-level coordination is required.
Reviews corrective-action packages for completeness and system compliance; returns incomplete records and escalates overdue or ineffective actions to process owners and the Quality Manager.
Analyzes repeat findings, recurrence, aging, and systemic trends to identify weak controls, ineffective actions, or opportunities for preventive improvement.
Coordinates with MRB, Engineering, authorized Quality personnel, and the Quality Manager when corrective-action activity involves technical product disposition, acceptance, or release decisions.
Management Review, Objectives, Metrics, and Risk Management
Coordinates the management-review calendar, agenda, required inputs, data package, attendance, minutes, decisions, and action tracking in accordance with AS9100D requirements.
Maintains controlled records for process performance, quality objectives, PEARs, customer feedback, audit results, supplier performance inputs, nonconformance trends, corrective actions, resource needs, and improvement opportunities.
Works with process owners to define measurable objectives, KPI definitions, data sources, review frequency, targets, corrective-action thresholds, and documented trend analysis.
Maintains the enterprise QMS risk and opportunity register, review cadence, assigned responsibilities, rankings, mitigations, residual risk, and evidence of effectiveness.
Prepares quality-system dashboards and reports covering audit findings, corrective-action aging, document status, training status, process performance, objective attainment, and systemic risk.
Works with process leaders to document results, recovery actions, responsibilities, due dates, and evidence of completion.
Training, Competency, and Quality Awareness
Administers QMS-related training requirements, assignment workflows, completion tracking, acknowledgment records, retraining triggers, and evidence of competency where required.
Coordinates onboarding and recurring training for AS9100D awareness, document control, nonconformance reporting, corrective action, internal auditing, risk-based thinking, records, and applicable customer requirements.
Supports the development and qualification of internal auditors and QMS process owners.
Partners with functional leaders to ensure technical qualifications, inspection certifications, production skills, and role-specific competency records are defined and maintained by the appropriate department.
Identifies overdue, incomplete, missing, or ineffective training records and escalates compliance risk to responsible leaders and the Quality Manager.
QMS Digital Systems, Deltek TIPQA, and Data Integrity
Serves as a primary functional administrator or subject-matter resource for assigned QMS software, workflows, permissions, records, dashboards, and user support.
Supports configuration, testing, deployment, and continual improvement of QMS modules for document control, audits, NCR/CAR/CAPA, training, calibration interfaces, supplier quality records, and reporting as applicable.
Maintains data standards, required fields, status definitions, user roles, approval wor
