Together we change lives.
Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.
No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.
Kelly Services Process Excellence Representative is accountable for:
Developing and implementing process improvement initiatives to enhance operational efficiency and service delivery.
Conducting data analysis to identify trends, bottlenecks, and areas for improvement within service delivery processes.
Collaborating with cross-functional teams to design and execute process optimization strategies that align with organizational goals.
Creating and maintaining documentation of process flows, standard operating procedures, and best practices.
Monitoring key performance indicators (KPIs) and metrics to evaluate the effectiveness of implemented changes and make data-driven decisions.
Facilitating training sessions and workshops to upskill staff on new processes and tools, ensuring smooth transitions and adherence to best practices.
Process instructions
Update current work instructions
Draft missing work instructions
Project support
Monitoring and documenting task updates in Smartsheet
Highlight risks
Potentially facilitate reporting out of Smartsheet - will train on this process
Project hyper-care activities
Monitor tool to route issues to the correct resources
Monitor closure of issues
Highlight risks
Data clean-up
Update Beeline assignments with correct data
Engage with the program team
Taxonomy
Monitor annual reporting to determine if new job titles should be considered to be added
Monitor annual reporting to determine if any job titles can be considered for removal
Essential Skills, Knowledge & Experiences:
Working knowledge in process mapping and flowcharting tools (e.g., Microsoft Visio, Lucidchart)
Knowledge of Lean Six Sigma methodologies and tools for process improvement
Experience with data analysis tools (e.g., Excel, SQL) to identify process inefficiencies
Familiarity with project management software (e.g., Jira, Asana) for tracking process improvement initiatives
Understanding of regulatory compliance and quality management systems (e.g., ISO 9001)
Strong analytical and problem-solving skills to identify and address process inefficiencies
Excellent communication skills to collaborate with cross-functional teams and stakeholders
Ability to lead process improvement projects and drive change management initiatives
Detail-oriented with a focus on accuracy and quality in process documentation
Adaptability to work in a dynamic environment and manage multiple priorities
The pay range for this position is $51,300 to 68,400 per year. Final compensation will be based on experience and may vary by geographic location.
Compensation package and benefits applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being. Our range of Benefits for full-time employees can be explored at: Kelly Services | People (benefitsatkelly.com)
