Patient Access Liaison - Urology
Full Time - 40 Hours - Day Shift
Location: Detroit Campus-2799 W. Grand Blvd Detroit MI 48202
We are seeking aPatient Access Liaisonto join our team and play a key role in ensuring patients receive timely access to care. In this position, you will serve as the central scheduling expert for a designated clinical specialty, partnering with providers, referring offices, contact centers, and operational teams to optimize provider schedules and improve the patient experience.
If you are highly organized, thrive in a fast-paced healthcare environment, and enjoy solving scheduling challenges while delivering exceptional customer service, we'd love to hear from you.
As a Patient Access Liaison, you will:
Serve as the primary owner of the product line master schedule templates across all practice locations.
Manage and implement all provider schedule changes while maintaining standardized scheduling practices.
Monitor outpatient provider availability and proactively identify opportunities to improve patient access.
Collaborate with Contact Center, Regional Practice Operations (RPO), clinic leadership, and providers to optimize scheduling workflows.
Act as the centralized scheduling resource for patients, referring providers, and internal stakeholders.
Maintain consistent provider master schedules across the service line to ensure scheduling accuracy and efficiency.
Coordinate schedule maintenance, provider time-off requests, clinic changes, and template updates.
Analyze scheduling trends and recommend improvements to maximize provider utilization and patient access.
Ensure scheduling protocols and procedures are consistently followed across all practice locations.
Deliver exceptional customer service while responding promptly to scheduling needs and operational priorities.
Required Qualifications
High School Diploma or G.E.D. equivalent.
Minimum ofthree (3) yearsof experience in a healthcare or business office environment.
Experience scheduling patient appointments and maintaining provider schedules.
Strong computer proficiency, including Microsoft Office applications.
Experience working within a patient scheduling system.
Excellent organizational, time management, and communication skills.
Strong attention to detail and ability to prioritize multiple tasks in a fast-paced environment.
Preferred Qualifications
Associate degree or completion of two or more years of college coursework.
Experience analyzing and preparing physician schedules.
Epic electronic medical record (EMR) experience.
Previous experience supporting multiple providers or practice locations.
The ideal candidate is:
Organized and detail-oriented.
A proactive problem solver who can anticipate scheduling needs.
Comfortable working with multiple departments and stakeholders.
Skilled at balancing competing priorities while maintaining accuracy.
Passionate about improving patient access and delivering outstanding customer service.
Why Join Our Team?
You'll play an essential role in improving patient access to care by ensuring provider schedules are accurate, optimized, and responsive to patient needs. Your work will directly support providers, staff, and patients while contributing to an exceptional care experience across the service line.
If you're ready to make an impact through organization, collaboration, and operational excellence, we encourage you to apply today!
Additional Information
Organization: Henry Ford Medical Group
Department: Urology
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
