About the Role
Location: Remote - Michigan residents
If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you - especially if you're interested in working from home!
As a remote Auto Uptime Advocate at Morley, you will assist dealers with critical orders, products, services and questions. This is more than just another automotive job - it's a chance to make a difference in the industry with a leading truck manufacturer!
Bring your sense of detail and background in customer service, vehicle / technical knowledge, case management or a degree and we'll train you remotely to help you succeed in your role.
What You'll Do
Interact with internal client departments and dealerships using telephone, email and case management software
Review and update cases on part orders
Log calls and update dealer order / case records
Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities
Serve as the primary contact for dealership service departments and the client's customer breakdown department
Manage cases, tracking the many interactions required for specific repairs
Reduce downtime to enhance customers' experience and overall satisfaction
Conduct outbound calls and update case files
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
Chat hours:
M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time
Closed on some holidays. TA will respond to after-hours questions the next business day.
Skills for Success
Required Skills
Able to:
Effectively complete complex tasks
Work autonomously within established procedures on complex assignments that required independent action and a high degree of initiative
Generate innovative solutions to complex problems
Anticipate patterns and links; look beyond the direct problem to the wider implications
Skills needed:
Basic automotive knowledge
Case handling skills
Interpersonal and communication
Organization
Eligibility Requirements
Must have the ability to pass a pre-employment background check and drug screen
Education and experience:
High school diploma or equivalent plus 8 or more years of technical truck / automotive and direct customer service experience* - Or -
Associate degree plus 6 or more years of technical truck / automotive and direct customer service experience* - Or -
Bachelor's degree plus 4 or more years of technical truck / automotive and direct customer service experience* *(Direct customer experience = Previous dealer experience, auto parts handling, case handling and customer interaction)
Familiar with a variety of work processes / activities (typically through job-related training and extensive on-the-job experience)
Available to work shifts taking place between these hours of operation:
Monday - Friday: 8 a.m. - 9 p.m. Eastern / 7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific time
Saturday: 8 a.m. - 4 p.m. Eastern / 7 a.m. - 3 p.m. Central / 6 a.m. - 2 p.m. Mountain / 5 a.m. - 1 p.m. Pacific time
Must be able to stick to the schedule reliably, as some queues are time sensitive
Nice to Have
- Experience monitoring automotive repair activity
Remote Work Requirements
Michigan residents
Secluded and distraction-free work environment
Required internet setup:
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported
Why Join Our Morley Family
At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
Benefits to Make Your Life Easier
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected] .
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
