Office Assistant with Growth Opportunity
Join a growing HVAC & Plumbing team where your organizational skills and customer service make a real difference
Albert Heating and Cooling, Inc is looking for a friendly, organized, and dependable individual to become an important part of our office team. This position begins with customer service and general office support and offers opportunities to grow into billing, installation support, scheduling, and other administrative responsibilities.
Pay & Benefits
Competitive Pay: $20-$25/hour (based on experience)
Benefits Include:
- Health Insurance
- Simple IRA with company match (up to 3%)
- Profit Sharing Bonuses
- Paid Training & Growth Opportunities
- Accrued PTO and Six (6) Paid Holidays
What You'll Do
Customer Service
- Answer incoming phone calls and emails
- Greet customers and visitors professionally
- Assist customers or direct them to the appropriate team member
- Follow up on appointments and customer satisfaction
- Prioritize emergency service calls
Office Administration
- Maintain customer files and digital records
- Process payments and issue receipts
- Order and organize office supplies
- Help keep daily technician schedules organized
Growth Opportunities
As you lean the business, you'll have the opportunity to assist with:
- Billing and invoicing
- Warranty registrations
- Permit applications
- Installation paperwork
- Scheduling estimators
- Inventory tracking
- Cross-training with other office staff
- Office organization and document management
- Other administrative projects
What We're Looking For
We're looking for someone who is:
- Friendly, professional, and customer-focused
- An excellent communicator with a positive phone presence
- Organized and able to multitask in a fast-paced environment
- Detail-oriented and accurate with paperwork and data entry
- Comfortable using Microsoft Office and learning new software
- Reliable, dependable, and a team player
Experience with QuickBooks, CRM or Field Service software (such as FieldEdge), or the HVAC/Plumbing industry is a plus, but we're willing to train the right person.
Why Join Our Team?
We're a family-oriented HVAC & Plumbing company that values professionalism, teamwork, and providing exceptional service to our customers. If you're looking for a long-term career with opportunities to learn and grow, we'd love to hear from you.
Apply today and grow your career with us!
Resumes / Applications may be submitted in person at Albert Heating and Cooling, Inc, 3147 S. M-129, Sault Ste Marie, MI 49783, or emailed to [email protected]. Applications may be picked up Monday through Friday from 8:00am to 4:30pm.
