Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we've grown into a leading provider of used and new car financing across the country.
Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!
Put AI to work where it changes lives: We are looking for a Staff/Senior Staff Software Engineer for our Enterprise AI Enablement team. You will architect, build and ship the AI engineering systems that use state-of-the-art AI capabilities to power our entire ecosystem - solving problems for dealers, consumers and team members. You will own these systems end to end, from the first conversation with the customer through production deployment, telemetry, and ongoing improvement.
Build for leverage: You will design tools, agents, and platform capabilities to be built once and adopted many times across the enterprise. Your goal is not one-off automation, but reusable foundations that enable us to solve new problems faster, with greater consistency and less duplicated effort.
Outcomes and Activities:
This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
Sit alongside the customers, deeply understand their workflows, locate opportunities, and translate what you learn into impactful products
Convert ambiguous problems into production-ready solutions that are adopted across teams
Architect, build, and deploy applied AI solutions across high-value enterprise workflows e.g. automation, document intelligence, decision support, fraud intelligence, and intelligent assistants.
Agent orchestration: Design and implement agentic orchestration systems that manage agent harnesses, context management, tool binding, reasoning steps, and business logic execution
Knowledge retrieval: Apply modern AI retrieval architectures to index, embed, and surface relevant enterprise knowledge as a foundation for agent context
Design and develop software and improve existing code to make it more efficient to detect bugs in the code
Write unit-tests and validate your software against acceptance criteria
Evolve and transform the design and architecture of applications towards leading edge technologies and practices
Author, apply and advocate for team coding, documenting and testing standards
Conduct impact analysis to proactively identify impact of a change across multiple applications
Learn the business process domain to better support the business and align technologies with the business process
Experiment and test ideas, validate assumptions against needs, reach conclusions and recommend solutions
Lead code reviews and communicate application changes
Document code and projects so others can easily understand, maintain and support
Debug the problems which arise in production and propose effective solutions within the application and across multiple applications
Read, write and review design documents
Contribute to team's sprint commitments and actively participate in our Agile practices, including recommendations for process improvement
Lead continuous learning activities to improve design and code quality as well as to increase application domain knowledge
Participate in the talent selection process
Act as a mentor to guide and review the code, designs and documentation of less experienced software engineers
Senior Staff: Act as a trusted technical advisor to senior leadership, anticipating evolving customer needs, framing risks and trade-offs, and bringing clarity to where and how AI should be applied
Senior Staff: Frame and drive build vs buy vs reuse decisions across the portfolio
Competencies: The following items detail how you will be successful in this role.
Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer's shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open... For full info follow application link.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
