About the Role:
As a CBRE Experience Services Senior Consultant, you will be responsible for the creation, implementation, and continuous improvement of Workplace Experience programs. You will leverage your expertise to enhance client and visitor satisfaction, drive operational efficiency, and lead innovative solutions within the function.
What You'll Do:
Identify and implement new methods to improve individual and department objectives
Develop and execute strategic workplace experience programs to enhance client and visitor satisfaction
Collect, analyze, and interpret data related to workplace experience, including visitor feedback, service usage, and operational efficiency
Track and report on performance indicators related to customer service and workplace experience
Collaborate with IT and other departments to ensure relevant resources are available to achieve client goals
Coach and mentor team members to develop in-depth knowledge and expertise within the function
Solving unique problems using both standard and innovative solutions with a broad impact on the business
Lead by example and model behaviors consistent with CBRE RISE values
Develop and maintain strong client relationships, negotiate and resolve conflicting priorities
Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objective
What You'll Need:
Applicants must be currently authorized to work in theUnited States without the need for visa sponsorship now or in the future
Bachelor's Degree preferred with 8-10 years of relevantexperience. In lieu of a degree, a combination of experience and education willbe considered
Proven ability to develop and implement strategic workplaceexperience programs
Strong analytical skillswith the ability to collect, analyze, and interpret data
Excellent communication andinterpersonal skills to build and maintain client relationships
Experience in coaching and mentoring team members to developtheir expertise Innovativemindset with the ability to think beyond existing solutions and solve unique problems In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook
Strong organizational skillswith an advanced inquisitive mindset
Ability to work within broad guidelines and policies toachieve team and departmental objectives
WhyCBRE?
Aculture of respect, integrity, service, and excellence crafts our approach toevery opportunity
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
