We are looking for an Automotive Service Writer to join our growing team and deliver an outstanding customer experience.
Responsibilities
- Greet customers, answer multiline phones, and field service inquiries.
- Book appointments and coordinate vehicle drop-offs and pick-ups.
- Communicate repair statuses and updates between technicians and clients.
- Create and update repair orders, prepare estimates, and process payments for completed work.
- Maintain accurate customer records, order office supplies, and handle daily mail or emails
Requirements
- Previous experience as an Automotive Service Writer, Office Administrator, CSR preferred
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Proven track record of excellent customer service and customer satisfaction
- Basic understanding of automotive parts and services is a plus, though not always required.
- Integrity, reliability, and a positive attitude
- Comfortable using computers and learning new software systems
- Passion for cars and helping people solve their vehicle concerns
