Job Details

70%

• Provide technical system service/support for the purpose of installation, maintenance, modification and repair of telecommunications, broadband and video equipment, products and/or systems including AcenTek’s MyTV application. Tasks may include routing and placement of cabling, wiring, and fiber optics; physically installing equipment and components; troubleshoot and repair products and/or systems; splice copper cables and drops in pedestals and NID, splice fiber optic cable and drops at pedestals, hand holes, and NID; terminate ethernet and coaxial cables; configure and optimize customer premise equipment; inspect customer premises; provide solutions for the implementation of our facilities to the customer; test equipment; maintain excellent customer rapport by listening to and resolving concerns and answering questions; promote AcenTek products; document and/or log equipment/system installation and/or modifications; install and repair fixed wireless services where applicable; and perform all duties in accordance with all applicable OSHA and MTA safety guidelines.  

20%

• Perform maintenance and inventory of AcenTek equipment, facilities, and vehicles for the purpose of providing an organized and safe work environment. Tasks may include maintain a clean and organized vehicle; keep supplies ready onsite and in vehicle by inventorying stock, placing orders, and verifying receipt; retire equipment and assign account codes; perform maintenance at remote sites to ensure they are in working order, clean and organized; maintain battery back up, generator, and fuel; upgrade internal equipment as needed and verify it is working; follow codes, standards and legal regulations; monitor network for equipment alarms and adverse trends; clean and maintain central offices, huts and peds; and ensure maintenance of vehicle. 

5%

• Interpret network drawings and/or schematics and implement design parameters as specified for the purpose of ensuring compliance with codes/specifications. Tasks may include read plans/blueprints; study customer orders, manuals, and technical specifications; collaborate with engineering department and participate in pre-engineering walk through/home assessment; prepare repair/damage form; prepare an installation diagram; order and gather equipment, supplies, materials, and tools; and ensure compliance with building and electrical codes. 

5%

• Conduct locates of buried copper and fiber optic cables for the purpose of protecting AcenTek’s plant from damage. Tasks may include advising customers of location of cables and mark and record location of buried cable.