Tweddle Group
For 70 years, clients have relied on Tweddle Group’s breadth of services and global acuity to efficiently develop products and services that communicate with vehicle owners and service personnel. As a leading international automotive communications and publishing solutions provider, Tweddle Group combines our unique expertise in Information Development, Management, and Delivery to revolutionize the owner’s information kit process. Tweddle Group was the first company to replace and enhance printed owner materials with a customer-friendly user guide, DVD, and mobile phone application. Additionally, we provide service personnel with the information required to accurately diagnose and repair vehicle concerns.
In 2021, Tweddle Group merged with CJK Group, increasing our global reach in the way of 16 additional locations. With offices in the US, India, Belgium, and Italy, we’re dedicated to providing information solutions around the world.
Our culture is one that values teamwork, learning, and continuous improvement. We offer a competitive salary and benefits package, as well as opportunities to advance within our company. If you are looking to join a team with a professional environment, consistent growth, and profitability, then Tweddle Group is the place for you.
Job Summary:
This is a leadership position that requires raising and maintaining high standards for all work that the team produces including wiring diagrams, mechanical, diagnostics, and flat rate studies. The ideal candidate will know how to utilize the full capacity and potential of the team members to meet these expectations. The Director of Service Information is expected to earn and maintain the respect of all stakeholders. Collaboration with other members of the organization is required to establish a single unified voice to the customer. The leader of this group has a positive spirit in the face of chaos, uncertainty, and conflicting priorities. Proven success of this position is contingent upon continual improvements made to quality, delivery, cost/efficiency, and culture metrics. The Director of Service Information is also responsible for continually looking for opportunities to expand the company’s business and offerings to our customer.
Basic Qualifications:
- Bachelor’s degree or equivalent work experience in automotive industry related field concentrating in aftersales support and technical documentation.
- Minimum 10 years of automotive industry experience in aftersales support and technical documentation.
- Minimum 15 years supervisory experience.
- Experience with structured authoring systems and content development.
- Self-starter with a curiosity to learn more about design, technology, and information delivery.
- This position manages a globally diverse team of customers and colleagues. An understanding of, and sensitivity to, how international cultures work is critical.
- Familiarity with Quality standards, methods, tools, and principles. This includes, but is not limited to, failure modes effects analysis (FMEA), Control Plans, Work Instructions and Problem Solving.
Desired Skills and Abilities:
- Automotive dealer experience helpful but not essential.
- Demonstrated continuous improvement expertise – knows how to produce continuous improvement along with the tools to implement process improvement.
- Superb oral & written presentation skills.
- Ability to manage multiple and conflicting priorities.
- Develop and monitor key performance metrics.
- Problem solving ability – deep understanding of problem-solving methodologies.
- Attend, host, participate and present in meetings based on reports, performance of team members, product deadlines, deliverable delays, and any reports used to measure team efforts, issues, and development of content.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.?
Tweddle Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR at (586) 307-3700 or [email protected].
