Summary
The Enterprise Admin I position will provide first level technical support, work directly with users to diagnose, and remedy their IT related problem. This position will also help research and implement systems needed as directed by the CTO The Enterprise Admin I role will utilize our internal IT support system to help organize and prioritize the workload and will have a high degree of interaction with internal customers. This position will receive guidance on project work and will follow defined departmental policies and procedures.
Essential Duties and Responsibilities
Setup and support of new workstations, laptops, networking hardware, desk and mobile phones, printers, video conferencing hardware, A/V equipment, etc
Business Application Installation/Support (CAD, ERP, Creative/Design Software, etc)
Tier I support issues with ERP Application (IFS)
Support ChromeOS Devices
Work with vendors to repair/replace/return computer equipment
Tier 1 system admin support (e.g. patching, etc.)
Automate manual processes to make a more efficient environment
Respond to email and phone calls regarding desktop and help desk requests from end users
Ability to travel to remote locations, including Harbor’s facilities approximately 2x per year
Other duties may be assigned at any time
Education and/or Experience
1 year of related experience or current College student pursuing a degree in computer science or a related field
Familiarity with Networking Fundamentals
Experience with email systems (Google Apps, Email Clients/Protocols)
Working knowledge of MS Office, Google Docs, and/or other office computing tools
