- Reports To: Executive Director
- Status: Part-Time (20–24 hours/week), Non-Exempt
- Location: On-site (Bay City, MI YWCA GLBR Office)
- Compensation: $20.00 / hour
Position Summary
The Operations and Program Coordinator is an entry-level position that supports the daily operations and client programs of the YWCA GLBR. This behind-the-scenes role ensures our administrative, financial, and outreach systems run smoothly. The ideal candidate is highly organized, detail-oriented, and eager to support an organization that serves vulnerable women and families in our community. Opportunity for growth exists, while this role starts with daily administrative tasks, it doesn't have to stay there. If you are someone who wants to grow your skills there is real room to expand this position.
Key Responsibilities
Office & Financial Support
- Help track and document daily deposits, expenses, and donations.
- Prepare and send donor thank-you letters and receipts.
- Coordinate schedules, send invitations, and track action items for Board of Directors and committee meetings.
- Assist leadership with everyday administrative tasks and manage the social media calendar.
Program & Data Support
- Guide clients through program enrollment, check in on their progress, and coordinate follow-up surveys.
- Write and distribute a regular resource newsletter for program graduates.
- Accurately enter program data and client details into our database.
- Compile program outcomes and client success stories to support grant reporting.
Events & Volunteer Coordination
- Assist with community event logistics, including registration, setup, cleanup, and post-event surveys.
- Lead volunteer scheduling and communication before and during events.
- Coordinate with confirmed event sponsors to send invoices, collect logos, and ensure proper recognition.
Qualifications
What You Need to Bring (Requirements)
- Education: High school diploma or equivalent (Associates or Bachelor's degree welcome but not required).
- Experience: 1–2 years of experience in an office setting, customer service, or project coordination (college internships and regular volunteer work count).
- Tech Basics: Comfort using MS Office (Word, Excel) or Google Workspace (Docs, Sheets), and the confidence to learn new software with training.
Nice to Have, But Not Required (Preferred)
- Experience with QuickBooks Online or basic financial data entry.
- Experience entering info into a database or CRM system.
- Experience creating or scheduling social media posts for a business or organization.
- A genuine interest in nonprofit work and community engagement.
Core Skills & Traits
- Able to write and speak with warmth and professional polish when communicating with donors, sponsors, and program participants.
- Naturally thorough and organized; takes pride in double-checking data entry and financial records.
- Comfortable working independently to achieve a goal once given clear instructions and tools.
- Able to balance multiple project deadlines within a part-time weekly schedule.
- Reliable, accountable, and ready to collaborate with positive energy in a small team environment.
Schedule & Expectations
- 20–24 hours per week, primarily during standard business hours.
- Occasional evening or weekend hours required for special events.
- Work Arrangement: This position is based on-site in our Bay City office. Following a successful 90-day onboarding and training period, a partial hybrid schedule (up to 8 hours per week remote) may be established.
