JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Transform at JLL as a Regional IFM Lead on a global client account in our Technology Division! Our client is the world's largest advertising and communications holding company. This region would encompass their western north America offices.
Location: Flexible, ideally Kansas City, Chicago or Detroit
Work Schedule: Hybrid, Monday-Friday 8:30 AM to 5:30 PM
Travel requirements: 25% travel required to client sites in region
Reports to: Account Director
Estimated base salary for this position is: $123,000 - $150,700+
What this job involves:
As the Operations Lead - Workplace Services for the WPP account, you will serve as a senior subject matter expert, responsible for driving operational excellence, legislative compliance, and innovation across a portfolio of creative campuses. This account is transitioning from a traditional hard-services focus to an integrated, experience-led model.In partnership with the North American Workplace Experience Lead, you will help drive this evolution whilemaintainingoperational excellence in core facility management activities.
In this senior professional role, you willleverageyour in-depth technical knowledge to act as the primary operational advisor, guiding and mentoring site-based teams to successfully implement the new global Operating Model. You will work independently to solve complex operational challenges, ensure the application of Industry Best Practice, and deliver a wide range of activities that ensure exceptional customer experience.This role requires exceptional change management and stakeholder navigation skills.You willoperatein a complex organizational environment with competing priorities between global client leadership, regional client oversight, and site-based employee needs - each with different service expectations and cost tolerances.Successrequiresexcellent communication skills, building trust,establishingclear decision-making protocols, and maintaining momentum during ambiguity.
What your day-to-day will look like:
Act as the senior operational subject matter expert for a portfolio ofsite-basedcampus Facilities Managers, providing in-depth technical guidance and mentorship to drive the consistent implementation of the globalOperating Model.
Lead the validation and ongoing management of the NORAM financial budget baseline, ensuring accuracy and completeness as the foundation for GMP and savings commitments. Partner with site leaders to develop budgets,identifycost-optimization opportunities contributing to the annual budget reduction target and ensure adherence to the GMP commercial model.Proactively manage baseline adjustments through the formal Change Control Notice (CCN) process, providing transparent cost impact analysis and recommendations.
Offer technicalexpertiseand guidance to site teams on Building Management Systems (BMS), PPM schedules, and asset management, ensuring Industry Best Practices are understood and implemented.
Manage the phased transition of services from Managing Agent (WPP holds contracts) to Principal (JLL holds contracts) model across NORAM sites, ensuring seamless handoffs.
Provideexpert guidance on EHS standards and legislative compliance, supporting internal and external audits to ensure portfolio-wide adherence and a safe working environment.
Independently plan and lead complex regional initiatives, troubleshooting and resolving a wide range of operational issues to ensure the seamless delivery of integrated facilities management services.
Champion the use of JLL's technology stack,leveragingplatforms like Corrigo and Azara AI to analyze complex data,identifykey performance trends, and recommend innovations to enhance service efficiency.
Cultivatinga positive team culture,directing, and advancing robust cross-functional teams whileestablishinga strategic talent pipeline for future Facility Manager and Senior Facility Manager positions
Collaborate with a broad group of stakeholders, including regional Workplace Experience and Engineering leads, to ensure a fully integrated service delivery and a superior... For full info follow application link.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
