Job Details

Student Services Specialist - Registration & Records

Salary: $17.94 - $19.60 Hourly

Job Type: Hourly Full-Time

Description

Mid Michigan College seeks individuals who: value collegiality and mutual respect; use data in decision making; are innovative; are service minded; are goal oriented; strive to continually improve themselves and their work processes; are willing to collaborate and seek to add value in every interaction.

The Student Services Specialist will ensure a high-quality student experience by helping students with a wide variety of basic services, requests, and questions across all areas of Student Services. In addition to this general role, which allows the position to provide frontline coverage and support, the Specialist will focus on duties specific to records and registration.  

This position will have a primary campus assignment but will travel to other locations depending on activities and staffing levels.  

Examples of Duties

1. Work to ensure that the student experience is positive and reflects a friendly, student-centered atmosphere.  Provide excellent student service through effective communication and a clear understanding of college systems, processes, and values.
2. Provide administrative support, including data entry, mailings, communications, answering and making phone calls, report generation, responding to walk-ins, scanning, maintaining student documents, scheduling appointments, etc.
3. Communicate with students (individually or in batch) with texts, phone calls, emails, mailings, etc.  Follow the prescribed communication plans for various departments and initiatives.
4. Respond to student, parent, faculty, staff, and outside contact requests for general information regarding Student Services. 
5. Perform cashiering and reconciliation duties for payment of fees, tuition, delinquent accounts receivables, and payments through college accounts.
6. Oversee work study students to ensure that they are appropriately trained and assigned work that will increase the effectiveness of the Student Services operation. 
7. Perform all functions of registration including schedule changes. Verify and update student account information, including contact, biographical data, and program of study.
8. Provide general, basic information to students about all areas of Student Services.
9. Participate in professional development opportunities, trainings, staff meetings, and in-service programs within the department and college-wide.
10. Collect data relevant to tracking department and student activities.
11. Actively support the development and implementation of departmental objectives, policies, procedures and standards; provide feedback on recommended changes to departmental procedures as necessary to improve the efficacy of the department.
12. Support and serve as a role model for the College’s mission, vision, values, and customer service initiatives. Adhere to the organization's policies & procedures, and compliance guidelines.
13. Per the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), a federal consumer protection law, your job position entails functions that meet the definition of a Campus Security Authority (CSA).  CSAs have a duty to report any crime to the College’s Clery Compliance Officer. This information may be disclosed to them directly, through third-party, or witnessed. As a CSA, you are required to complete annual training which is provided by the College. This training encompasses your role, responsibilities, and reporting obligations.
14. Perform other duties as assigned.

Typical Qualifications

Education, Certification, Licensure:

• Associate Degree required.
• Degree in Office, Clerical, or Business-related field preferred.  
   

Experience:

• At least two years of experience in an academic environment of office setting preferred.
• Previous work experience in a community college environment preferred.
• Previous work experience with customers in a high-volume environment preferred.

Supplemental Information

• Strong organizational and time management skills.
• Ability to communicate in a friendly and enthusiastic manner on a consistent basis.
• Ability to develop effective relationships with faculty, administrators and students.
• Good communication and problem solving skills.
• Ability to work both as a member of a team and work independently, with minimal supervision.
• Strong customer service skills; ability to listen and resolve complaints in a timely and effective manner.
• Ability to work effectively in a high volume, fast paced environment with accuracy.
• Computer skills and previous work experience using several applications to include word processing, creating and manipulating spreadsheets, posting and navigating websites, and data entry.