The Employment Service Coordinator is responsible for providing direct supervision of staff and oversight of ES program operations at all DESC center locations in accordance with provisions in the ES manual and local policies and procedures. This person is also responsible for coordination of facilities and services to customers with DESC and the One Stop Center partner agencies. This includes the identification and development of resources, materials, and sources of opportunities to promote placement of qualified Employment Service customers into suitable employment. The Employment Service Coordinator will promote excellence in customer service, provide guidance, direction and instruction to center ES staffs, coordinate scheduling to maintain proper coverage of all centers, and provide accurate reporting of ES data.
PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Oversees the daily operations of the ES Center to ensure high quality service delivery to all customers in adherence with program regulations, agency policies, and state mandates.
Coordinates staff scheduling to ensure sufficient coverage of the ES Center at all times, employee attendance tracking and recording, and data gathering to ensure compliance with and support of reported levels of service.
Maintains effective and mutually beneficial relationships to enhance the One Stop Center services with One Stop staff and partners, including actively participating in regular meetings and coordinating communication between center and program staffs.
Compiles and submits required reports within specified deadlines ensuring accuracy of data and maintains the necessary back-up records to support data and reporting for the center. Ensures confidentiality of records in compliance with the ES manual guidelines and local policies.
Provides direction and guidance for ES staffs and on-going coaching to meet quality and performance goals. Trains new staff in center operations, monitors professional development and maintains staff performance tracking and evaluations.
Maintains and orders supplies through the ES Program Manager and coordinates facility, equipment and IT support through procedures appropriate to each center.
Facilitates quality customer service while providing a user-friendly atmosphere in the Service Centers.
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Presents program orientation sessions at various events, meetings, rapid response worker orientations, and community agencies to market services available at the various
DESC centers.
May facilitate job search skills workshop sessions to include Michigan Talent Connect system, resume writing, interviewing and mock interviewing and use of various Internet based job search resources.
Responsible for maintaining and updating job search materials and an employment opportunity bulletins, developing flyers, hand-outs and other informational materials to comply with the Michigan Works minimum standards.
Oversees the maintenance of accurate records of customer’s job search activities and an accurate, confidential filing system for business records in accordance with local, state, federal and unit regulations. Submits required reports to Program Manager within specified timelines and oversees the entry of data into the OS/MIS system.
Documents customer complaints and completes classroom training waivers for UI recipients using designated systems and forms in accordance with established procedures and policies.
Assists customers with a variety of job search concerns, answers programmatic and procedural questions, provides motivational support to customers to increase their job search opportunities and enhance job retention.
Assists customers with operating computerized software and tutorials in the Resource Center. Conducts research and reviews resource and job search material, tutorials, computer software programs and equipment to recommend for purchase in updating or enhancing the centers to meet customer needs.
Performs testing in accordance with provisions in the ES Manual utilizing State- approved instruments.
Refers customers to workshops and other training opportunities available in the One Stop or the local community and guides customers in the use of available resources. Assists customers with referrals to WIA and Trade Act programs and in conducting career research in preparation for classroom training activities.
Responsible for keeping updated on business climate changes in the workplace to provide customers with current and relevant information, including available employment opportunities, local labor market conditions, One Stop and community programs, and educational/vocational training information.
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Assists customers in developing and posting professional electronic resumes on Michigan’s Talent Connect system, providing instruction in conducting on-line job searches, and developing career employment plans and goals.
Works as part of a team to conduct follow-up with ES Center customers in recording employment/placement data and/or providing additional support to foster continued efforts toward goal completion.
Maintains current knowledge of the local, state, federal, and unit regulations and guidelines in coordinating delivery of services in the centers and processing all required forms and documents in a timely manner to comply with these regulations.
EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:
Minimal qualifications required for this position include:
Bachelor Degree in Human Services or a related field is required.
Two years of experience in Workforce Development programs, an employment service or placement service setting, teaching, or a human service environment and one year supervisory experience. Direct experience in Employment Service or Workforce Development programs preferred.
Excellent presentation and public speaking ability: Must be comfortable speaking before large groups of people, interacting with all levels of personnel at centers and with DESC administrative staffs, and representing the ES program at various meetings and events.
Must possess excellent customer service skills and excellent interpersonal skills, along with the ability to communicate effectively with a diverse customer base to resolve customer complaints, staffing issues, and program/facility coordination problems. Must be able to maintain effective, positive relationships with staff, co-workers, employers, and all partner program operators.
· Excellent written communications skills along with the proven ability to articulate thoughts clearly on paper with proper grammar, punctuation and the ability to apply language rules.
· Experienced with resume and cover letter writing, clear and concise composition skills and the ability to learn and apply job search skill techniques to direct customers in their job search.
Supervisory Duties: ES Team Leads, Career Specialists, and Interns.
