Cost Center
151 Contact Center
Scheduled Weekly Hours
32
Work Shift
First Shift (United States of America)
Shift & Status
Who Are We?
We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.
Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.
We are passionate about serving and are honored to be a part of this incredible work.
We are seeking a professional and service-oriented Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services. This role provides phone triage, crisis call support, patient reception, and administrative coordination while ensuring a safe, efficient, and customer-focused admission experience.
Company Benefits:
Medical, Vision, Dental, and Wellness Plans
Competitive Front Loaded PTO Packages
403(b) Retirement Savings Plan
Loan Forgiveness/Tuition Reimbursement (For Eligible Positions)
Administrative Intake Support Specialist Key Responsibilities:
Conduct phone triage and intake for Hospital and Residential Services admission referrals
Professionally and calmly handle crisis calls to determine appropriate next steps in the assessment process
Orient patients to the assessment and admission process and complete required paperwork
Perform patient registration, insurance verification, and courtesy communications
Manage and support organization-wide switchboard operations and after-hours answering services as assigned
Collaborate with multidisciplinary teams and communicate effectively with internal departments
Monitor, collect, and review program data to support evaluation and quality improvement
Manage emergency procedures for the organization as required
Participate in department meetings, committees, and routine problem-solving activities
Assist with staff training for program-specific intake processes as requested
Maintain up-to-date knowledge of policies, procedures, and regulatory requirements
Promote a customer-friendly, professional, and recovery-focused environment
Role model Pine Rest's mission, values, and Hospital & Residential Services Model of Care
Maintain required training and competencies
Perform additional duties as assigned
Administrative Intake Support Specialist Qualifications:
Associate's Degree or equivalent combination of education and experience required; Bachelor's Degree preferred
Strong verbal communication, customer service, and interpersonal skills
Ability to collaborate effectively with multidisciplinary teams and diverse populations
Proficiency with electronic systems and multiple software applications
Strong organizational, analytical, and problem-solving skills
Ability to work calmly and effectively in high-stress or crisis situations
Administrative Intake Support Specialist Additional Details:
Pay based on education and experience
Non-Exempt (hourly) position
Schedule may include evenings, weekends, or after-hours coverage
Office-based role with exposure to potentially adverse environments during patient interactions
Competitive benefits package
Pre-Employment Requirements
Employment is contingent upon successful completion of a background check, education verification, and drug screen.
Equal Opportunity Employer
Pine Rest is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace.
The equivalent base pay range for this position is $16.34 - $22.88. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.
