The Digital Practitioner Experience Leader (Senior Manager 1) is accountable for defining and driving the end-to-end digital experience strategy for practitioners across Deloitte, ensuring that technology solutions are intuitive, enabling, and aligned to how people work. This role serves as the connective tissue between technology delivery teams and the practitioner community - translating workforce needs into experience-driven outcomes across platforms, services, and physical environments. The leader oversees experience measurement frameworks, champions human-centered design principles, and partners across platform, real estate, and service management teams to continuously raise the bar on practitioner experience. By advocating for the practitioner voice at a senior level, this role plays a critical part in talent retention, engagement, and organizational productivity.
Recruiting for this role ends on October 31, 2026
Work You'll Do
As a Digital Practitioner Experience Leader (Senior Manager 1), you will:
Define and own the end-to-end digital experience strategy for Deloitte practitioners, spanning onboarding, day-to-day technology interactions, and workspace environments
Build and operationalize experience measurement frameworks including sentiment analysis, friction scoring, NPS, and DEX observability data
Act as the senior voice of the practitioner, synthesizing qualitative and quantitative insights to drive prioritized improvements across platforms and services
Partner with workspace platform, service desk, real estate technology, and business leadership teams to deliver integrated, seamless practitioner experiences
Champion human-centered design, accessibility, and inclusivity principles across all technology programs
Develop and present experience performance reporting and strategic recommendations to CTO and firm leadership
Lead and mentor a team of experience professionals, fostering a culture of curiosity, advocacy, and continuous improvement
The successful candidate would possess these skills:
Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others
The Team
The Digital Practitioner Experience team within Deloitte's CTO Practitioner Productivity organization is dedicated to ensuring that every practitioner has a modern, frictionless, and empowering technology experience. This team bridges strategy and delivery - working across platform, service, and real estate functions to continuously raise the bar on how technology enables Deloitte's people. At the Senior Manager 1 level, this leader shapes the firm's practitioner experience vision and influences investment decisions that affect the daily working lives of more than 150,000 US practitioners.
Qualifications
Required:
10+ years of experience in digital employee experience, end-user technology strategy, or workplace technology leadership
3+ years recent experience designing and operationalizing digital experience measurement frameworks at enterprise scale
2+ years of experience leading and developing high-performing teams in a fast-paced, matrixed organization with the ability to
Translate practitioner insights into actionable, prioritized technology improvements
Strong executive presence with the ability to influence senior stakeholders across business and technology functions
Bachelor's degree in Information Technology, Human-Computer Interaction, Business, or a related field and/or additional relevant professional experience
Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available
Preferred:
Experience in a Big 4 or professional services firm environment
Familiarity with DEX platforms such as Nexthink, Lakeside, or Riverbed Aternity
Background in organizational change management, design thinking, or service design
Knowledge of AI-enabled experience tools and agentic productivity platforms
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $137,000 to $253,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
