Job Title: Service CoordinatorJob Description
The Service Coordinator manages day-to-day customer shipments by monitoring and updating multiple customer portals in an automotive manufacturing environment. This role reviews electronic orders and changes, coordinates internally with cross-functional teams, and serves as a key liaison between the organization and major automotive customers. The Service Coordinator ensures accurate order management, supports new product launches, and helps resolve logistics and shipment issues in a fast-paced, detail-oriented setting.
Responsibilities
Review customer portals daily for orders, changes, and updates from multiple automotive customers, including GM, Ford, Stellantis, and Tesla.
Monitor electronic orders and overnight changes, verify accuracy, and communicate relevant updates to internal teams such as quality, engineering, production, management, shipping, and scheduling.
Act as a primary liaison between the organization and automotive customers, ensuring clear, professional, and timely communication.
Manage customer requirements within each customer portal, including lead times, quoted capacities, and launch-related parameters.
Collaborate with internal teams during new launches to understand how programs were quoted, what the lead times are, and what capacities were committed, and then reflect this information accurately in the portals.
Evaluate customer requests for increased parts volumes against agreed lead times and capacities, and communicate realistic commitments and recovery plans when requirements cannot be met within the requested timeframe.
Submit and manage disputes related to shipments, quantities, or logistics issues, ensuring proper documentation and follow-up.
Coordinate logistics activities with project managers and shipping/scheduling departments to ensure on-time deliveries and accurate shipments.
Use Microsoft Office tools, including Excel and Word, to track, document, and communicate order and shipment information.
Work within an MRP system to manage orders, inventory, and production-related data in alignment with customer requirements.
Respond to shortage tickets in customer portals by providing accurate information on next shipment timing and status.
Maintain a high level of attention to detail when handling data in portals, MRP systems, and EDI-related processes.
Continuously learn new portals, processes, and systems as customer requirements and tools evolve.
Communicate effectively with different departments to resolve issues, align expectations, and support smooth operations.
Essential Skills
At least 2 years of customer service or client service experience, preferably in an automotive manufacturing environment.
Hands-on experience working in an automotive manufacturing environment, including use of customer portals for OEMs such as GM, Ford, Tesla, or Stellantis.
Experience working within an MRP system in a manufacturing setting.
Proficiency with Microsoft Office, including Excel and Word, for data tracking and communication.
Strong customer service skills with the ability to act as a liaison between internal teams and external customers.
Excellent communication skills with the ability to collaborate effectively with quality, engineering, production, management, shipping, and scheduling departments.
High attention to detail and accuracy when reviewing orders, changes, and shipment information.
Ability to learn and adapt quickly to new systems, portals, and processes.
Comfort working in a fast-paced automotive manufacturing environment.
Additional Skills & Qualifications
Experience with SAP or a similar enterprise resource planning system.
Experience with EDI (Electronic Data Interchange) in a manufacturing or automotive context.
Degree or formal education in a related field is a plus.
Demonstrated enjoyment of learning new tools, systems, and processes.
Previous experience managing disputes, logistics issues, or shortage tickets in customer-facing roles.
Familiarity with automotive industry standards, practices, and customer expectations.
Work Environment
This role operates in an automotive manufacturing environment with a strong focus on customer-facing portal management and coordination across multiple departments. The standard schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m. The position requires periodic remote access to customer portals on alternating weekends, where you will sign into an app in the morning to check the Stellantis portal. If no issues are present, no further action is required; if a shortage ticket appears, you will respond by indicating when the next shipment will arrive and then your work is complete. You will work extensively with Microsoft Office, MRP systems, and automotive customer portals. The environment emphasizes cross-functional collaboration, continuous learning, and attention to detail. Team members have the opportunity to gain valuable experience in the automotive industry, and access to Udemy learning resources is available after six months to support ongoing professional development.
Job Type & Location
This is a Contract to Hire position based out of Howell, MI.
Pay and Benefits
The pay range for this position is $19.23 - $21.64/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Howell,MI.
Application Deadline
This position is anticipated to close on Jul 21, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI)
