Supplemental - Technology Support Assistant
Salary: $18.00 - $19.26 Hourly
Job Type: Part-Time
Job Number: 2026-00069
Closing: 8/31/2026 8:00 AM Eastern
Location: Main Campus - 1701 E Front Street, Traverse City
Division: Student Services & Technologies
Summary & Qualifications:
Summary
This role is perfect for a technology student or someone with a strong technical interest and basic skills looking to gain hands-on experience in a help desk environment.
This position focuses heavily on providing first-level customer service and troubleshooting support to all NMC computer account holders via phone, chat, and on-site interactions. A successful candidate will be dependable, excel at customer service, maintain confidentiality, and have strong technical acumen.
Qualifications
Required:
• High School Diploma or GED
• Customer & Communication Skills
• Familiarity with PC (and Mac) computers,
• Experience with MS Word, MS Excel, and/or G Suite Applications
• Experience with multiple web browsers
• Technical Basics: Computer skills in printing, client applications, and networking, along with technical troubleshooting ability
• Strong documentation writing skills and the ability to follow technical procedures
• Ability to learn new technologies and possess strong technical acumen.
Essential Responsibilities
Key Responsibilities
As a Technology Support Assistant, your primary focus will be on providing customer support for authentication, troubleshooting, and ticket documentation
• Authentication Specialist:Primarily responsible for managing passwords, account verification, account resets, account unlocks, and multi-factor authentication for all users, focusing on password security.
• Customer Support:Answer help desk walk-ups, phone lines, chats, and tickets, ensuring excellent customer service.
• Tier 1 Troubleshooting:Diagnose and resolve basic technical issues and enter detailed tickets for problems involving:
• PC and Macintosh software and hardware.
• Network connectivity, wireless, and internet issues.
• Office productivity software (like MS Word, MS Excel, and G Suite Applications).
• Learning Management System (LMS) issues (Canvas preferred).
• Ticket Management: Enter detailed technical information into the online ticketing system and escalate complex issues to appropriate departments.
• General Duties: Assist with orientations, maintain help desk computers/printers, and contribute to support documentation and videos.
Secondary Responsibilities
• Ticket-Driven Hardware Swaps: Execute "break-fix" tickets assigned by the Client Support Administrator by visiting user desks to replace faulty hardware.
• Peripheral Replacement & Desktop Setup: Respond to dispatched requests for peripheral failures. Bring new keyboards, mice, monitors, and headsets directly to the user's workspace, ensuring everything is plugged in and functioning correctly before closing the ticket.
• Cable Cleanup & Basic Connectivity: Assist in maintaining organized workspaces during equipment changes. Ensure all cables are neatly routed and that the newly installed equipment properly connects to the local network and power sources as directed by the administration team.
Work Environment
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Competencies
No competency or factor selected.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Chrome and other browsers, and browser-based applications; MS Excel and G Suite Applications spreadsheet software and MS Word processing software, have computer skills in printing, client applications, and networking, have technical troubleshooting ability, have strong technical acumen, and familiarity with Macintosh computers (preferred).
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually quiet.
Additional Information
This position is hired through a third-party staffing agency EduStaff. If selected, you will be required to complete the requirements of both NMC and EduStaff.
To apply, please visit https://apptrkr.com/7276757
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