The Service and Installation Engineer will support the installation and service of robots and robotic systems, primarily for paint and sealer applications, by providing technical assistance to customers and taking on responsibility for setup, programming, troubleshooting, and repairing of robots and peripheral devices.The ideal candidate is a customer-focused, problem-solver with a "service first" mindset who has experience with FANUC technology (paint and/or sealer systems) and is skilled in troubleshooting technical issues.
Install, startup and debug of the system/unit being installed, mainly paint and sealer applications; support the installation through buyoff and customer acceptance.
Provide timely updates back to FAC, including any incidental service issues that may arise during installation.
Provide prompt, professional, and courteous solutions to customer problems.
Troubleshoot problems and secure any needed parts as needed.
Repair, maintain, rework, or retrofit of product and equipment.
Complete timely documentation and reports (Installation and Service reports, SVMs, Punch list, FSR's, MIR's, Expense, and Time Reports)
Provide technical support to various parts of FAC including Hotline, training segments, and training of Associate Service Engineers.
Coordinate responsibilities, activities, parts, and schedule with Service Supervisor/Project Manager to ensure customer satisfaction, proper billing, and completion of service calls or project.
Follow Engineering guidelines and other standardized procedures to comply with the product specifications, laws and regulations.Procure supplies, tooling and associated installation equipment.
Travel to customer sites as required (~80%).
What You Need
Associate's Degree or equivalent technical education; or equivalent relevant experience.
Minimum of three years of experience working in a related environment with robotics integration, installation, or service repairs.
Experience with analyzing and solving service and robot installation problems.
Proven experience performing intricate repairs on mechanical and electrical items.
Ability to successfully work in a highly autonomous environment.
A valid driver's license is required due to the travel required in this role.
What Would Be Even Better
Bachelor degree in related field
Knowledge/experience in paint and/or sealer systems.
It's Your Move
At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration-and we're excited to invite talented individuals like you to explore what's possible with us.
Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.
If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
Medical, Dental & Vision Insurance
401(k) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Tuition Reimbursement
Wellness Program
Flexible Spending Accounts
Employee Assistance Program
Flexible Benefit Dollars
Generous Holiday & Vacation Program
Sponsorship will not be provided for this position
Equal Opportunity Employer, including disabled and veterans
