Description
The Opportunity
The Store Sales Associate is a key member of the US Commercial team and plays an important role in delivering an exceptional customer experience in a fast-paced retail environment. This position supports retail and contractor customers by providing product recommendations, color matching, order support, and outstanding service.
Reporting to the Store Manager, the Store Sales Associate helps drive sales success while maintaining a clean, organized, and customer-focused store environment.
The starting pay rate for this role is $18/hour.
This position is scheduled within typical store hours:
Monday - Friday: 7am - 5pm
Saturday: 8am - 12pm
Sunday: Closed
Key Responsibilities
Provide exceptional customer service by understanding customer needs and recommending the right products and solutions
Assist retail and contractor customers with product selection, color matching, and order processing
Mix, tint, and match paint products according to customer specifications
Build knowledge of Pittsburgh Paints Company brands, products, and store processes
Process customer orders and payments through phone, in-person, online, and email channels
Support sales initiatives and contribute to achieving store sales goals
Load, drive, and deliver customer orders via company vehicle
Resolve customer concerns and escalate issues when needed
Safely handle, load, unload, and organize products for stocking and order fulfillment
Maintain a clean, safe, and organized store environment
Support daily store operations and team priorities as needed
Qualifications
Must be at least 18 years of age
Valid driver's license required, must pass all background items and physical
Customer service experience preferred with a team-focused approach
Strong communication skills and ability to work with customers in a professional manner
Ability to use a computer and keyboard for order processing and customer support
Ability to work scheduled hours as needed, including flexibility based on business needs
Ability to lift up to 80 pounds occasionally and 40-60 pounds routinely, including standing, lifting, carrying, reaching, stooping, kneeling, and crouching
Ability to operate a hand truck and/or material handling equipment
Success Factors
The ideal candidate demonstrates:
Strong customer service skills and a customer-first mindset
Attention to detail and accuracy in daily tasks
Dependability and strong time management skills
Ability to work collaboratively in a fast-paced environment
Willingness to learn, support the team, and deliver a positive customer experience
Applicants mustbe authorized towork in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT,CPTor any other employment-basedvisas).
The company offers comprehensive benefits such as Health, Dental, Life, Retirement Plan (401k), Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
