Job Summary:
The People & Culture Operations Specialist, Leadership Development (Specialist) is responsible for supporting the Leadership Development team and programs in all aspects of program management and coordination. The Specialist is responsible for including, but not limited to, supporting Leadership Development projects and programs, as well as interactions with Learning & Development (L&D) team members, National Business Line Program Sponsors, BDO business leaders and vendors contracted to support Leadership Development programs on project status, CPE documentation, platform maintenance, materials, and timelines.
Job Duties:
Supports administrative aspects of nationally sponsored learning opportunities, including submitting training requests, managing materials, issuing pre/post work and CPE documentation
Partners closely with internal resources to ensure requirements for Continuing Professional Education are met
Gathers and documents logistics for live training events, including registration details and operational program agendas
Coordinates closely with L&D to ensure proper documentation of curriculum-related content, pre-work, prerequisites, surveys, and diagnostic tools in the LMS with direction
Schedules meetings with internal stakeholders and external vendors
Serves as liaison between internal clients and external resources to ensure client goals are met
Creates department resource pages using approved templates, navigation standards, and accessibility requirements
Maintains the National Leadership Development program sites, including publishing course registration links, removing outdated information, and managing the course catalog
Utilizes platforms and databases associated with National Leadership Development training to issue assessments, track participant progress, and provide reports
Communicates assessment completion progress and next steps to stakeholders through status updates and reporting dashboards
Monitors and maintains the Leadership Development email inbox, including message triage, categorization, and response routing
Reviews all communications and collateral for grammar, punctation, and spelling accuracy
Coordinates administration and tracking of diagnostic/placement tools
Develops and maintains strong relationships with representatives of various business lines
Anticipates and recommends solutions for problems interfering with deadlines and process improvements
With direction, develops and maintains Power BI dashboards to support course management and learning program operations
With direction, develops and maintains Power BI automated calendar reporting to support scheduling visibility and resource planning
With direction, generates data on program participation, completion, and assessment data to support ROI measurement and program effectiveness reporting
With direction, produces program status reports in accordance with program timelines and reporting standards
Tracks internal processes and maintains records for operational continuity
Other duties as required
Qualifications, Knowledge, Skills, and Abilities:
Education:
Associate degree or three (3) or more years of experience in an administrative, training or operations support role, required
Bachelor's degree, preferred, major in Computer Science, Business Analytics, Communication, Business, or Management, preferred
Experience:
One (1) or more years of experience in an administrative, training or operations support role with an Associate degree, OR three (3) or more years of experience in an administrative, training or operations support role without an Associate degree, required
Experience in a professional services firm, preferred
Experience with training program coordination, preferred
License/Certifications:
N/A
Software:
Proficient in the use of Microsoft Office Suite, required
Advanced proficiency in PowerPoint, Word and Excel, required
One (1) year of experience creating and maintaining Power BI reports and dashboards, required
Advanced proficiency in Power BI, preferred
Experience with maintaining SharePoint sites, preferred
Language:
N/A
Other Knowledge, Skills, & Abilities:
Professional, direct, and confident demeanor
Ability to work with all levels of firm personnel to drive results
Ability to balance and prioritize multiple responsibilities
Excellent organizational skills and attention to detail
Ability to work independently with strong problem-solving ability
Excellent written and oral communication skills, including superior grammar, spelling, and punctuation
Thrives under pressure and enjoys a fast-paced environment
Knowledgeable of/familiarity with continuing professional education
Understands training delivery logistics
Flexibility to travel, as needed
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
National Range: $26.45/hour - $31.25/hour
Maryland Range: $26.45/hour - $31.25/hour
NYC/Long Island/Westchester Range: $26.45/hour - $31.25/hour
All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability, protected veteran status, or any other classification protected by law.
