Summary This position is located within a Veterans Health Administration (VHA) Medical Center (VAMC) at the Department of Veterans Affairs (VA). The primary purpose of the Health System Specialist (Group Practice Manager) is to provide oversight and administrative management of all Clinic Operations & Access Management services in the VAMC and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable. Responsibilities Uses advanced principles and strategies for access improvement to review and provide guidance to Clinical Leads (CLs). Reviews and provides guidance to identify strategies to reduce backlog. Oversees and monitors existing or emerging workflow issues. Supports high quality, accessible, cost effective health care services. Ensures a high quality patient experience for the Veteran, by acting on feedback from the Veteran, his or her family and/or significant others, VAMC employees, and expert clinical staff. Identifies and implements improvements to optimize clinic management processes, access strategies, and decisions. Presents key management indicators to the Executive Staff. Works with Veteran Experience Advocates at the local VAMC to evaluate patient and family concerns regarding the access to services needed. Coordinates efforts with national requirements, including the MyVA alignment. Coordinates efforts to ensure patient concerns are received, evaluated, and addressed in a timely and effective manner by the appropriate subject matter experts. Ensures that processes and procedures developed are data-driven. Oversees the evaluation of outpatient care patient feedback for access and quality measures at the VAMC. Deploys an analytics system for the collection and analysis of outpatient care patient feedback for access and quality measures at the VAMC. Evaluates and recommends changes for continuous process improvement. Coordinates with the veterans experience, clinic management, scheduling, and analytic groups. Aligns local processes with planning and policies at the network and national access leadership levels. Interfaces with national leadership to ensure local policies and procedures are consistent with national policy. Identifies, defines, and prioritizes customer service tools, process improvement and training opportunities. Establishes benchmarks and a process for taking corrective actions on decreasing/low scores in Veterans/Staff experience data. Leads program planning and execution for VHA-approved program of clinic practice management at the VAMC level. Builds local program to implement all national guidance. Oversees execution as primary agent for VAMC leadership. Work Schedule: Monday - Friday (7:30 a.m. - 4:00 p.m.) Telework: Not Available. Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist (Associate Group Practice Manager)/PD93176A, PDS0022A, and PD92025A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/09/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position, you must have served 52 weeks at the GS-07. For a GS-11 position, you must have served 52 weeks at the GS-09.For a GS-12 position, you must have served 52 weeks at the GS-11.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment; AND Health System Administration Series, 0671Individual Occupational Requirements You may qualify based on your experience and education as described below: Undergraduate and Graduate Education: Possess a major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR, Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field equivalent to at least the next lower grade level. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; regulations and standards of various regulatory and credentialing groups; and government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR, Special Provision for Inservice Placement: Successfully completed an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to
