Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. Under supervision, the Insurance Billing Team Lead is responsible for overseeing and executing the full scope of billing operations, including complex account resolution, team oversight, and critical-level processing functions within Billing systems. This is a fully remote role for candidates living in the United States.
Role Responsibilities
Ensure compliance with applicable State and Federal regulations
Maintain effective relationships with external and internal customers
Process basic billing functions which include but are not limited to: invoice generation, payment posting, account adjustments, and contact information updates
Process new account records successfully within Billing systems
Identify gaps or discrepancies in account balances
Use Billing systems to determine account status and billing history
Navigate and interpret data across multiple Billing and internal systems
Process secondary level tasks which include but are not limited to: client emails, client escalations, disputed invoices, escalated collections accounts, and complex payment arrangements within Billing systems
Draft and submit appeal or dispute documentation
Understand the collections and recovery process as it applies to assigned accounts
Process critical level tasks which include but are not limited to: aging accounts receivable error reports, write-off and bad debt reporting, loss of payment arrangement compliance, out-of-cycle billing reconciliation, and special projects
Process payment reversal and returned item pass-back updates within Billing systems
Complete missing account reconciliation and billing/payment discrepancy resolution
Provides guidance, support, and oversight to team members
Serve as a subject matter expert and point of escalation for complex billing issues
Other duties as assigned.
Role Requirements
High school diploma or GED
4 years of billing, accounts receivable, or collections processing experience
Prior experience in a lead or supervisory capacity preferred
PC proficiency to include Microsoft Office Excel, Word, and Outlook
Clear and concise verbal and written communication skills
Organizational skills including attention to detail and multi-tasking
Ability to work scheduled hours. Overtime may be required including evenings, nights, weekends, and holidays
Salary and Other Compensation:
Applications will be accepted until July 10th, 2026.
The hourly rate for this position is $20 per hour.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
