Michigan Masonic Home is seeking a detail-oriented and dependable Business Office Coordinator to join our team. This role supports key financial and billing functions that directly impact the resident experience. Our team is committed to delivering accurate, timely service while fostering an environment that values collaboration, accountability, and continuous learning.
In this position, you will support daily and monthly revenue cycle activities, ensuring the accurate processing of resident charges, payments, billing, and collections. You will help evaluate resident financial status from pre-admission through account resolution and assist with invoicing, cash management, and accounts receivable. This role also works closely with Admissions and third-party billing partners to coordinate applications, programs, and related systems.
Duties and Responsibilities to Include but not Limited to:
- Assists with entering and balancing the Daily Census in PointClickCare (PCC).
- Assists with the Complete Payer setup and changes for all residents.
- Assists with the coordination of ensuring that all resident applications are complete in coordination with the Admissions Department.
- Assists with the maintenance of financial files on all residents.
- Assists and ensures that all updates occur in PCC related to financial, insurance, and demographic information to include but not limited to: social security, pension, or other income changes, change of address, service changes (i.e., long term care, skilled, home for the aged, independent), level of care changes, responsible party changes, etc.
- Assists with Medicaid Redeterminations and Re-Authorizations.
- Assists with determining current resident eligibility to ensure coverage/days
- Assist with monthly triple check to ensure all coding is accurate.
- Assists with resident monthly collections as applicable.
- Assists with ensuring the accuracy in PCC related to resident charges.
Skills
- Ability to work independently with minimal supervision
- Strong customer service mindset with a focus on timely, quality support
- Effective interpersonal skills across diverse teams and backgrounds
- Collaborative approach across departments and external partners
- Clear and professional communication
- Ability to build and maintain positive relationships
- Strong attention to detail and organizational skills
Qualifications
- Associate degree in a healthcare-related field preferred
- 3+ years of senior care business office or billing experience preferred
- Knowledge of Medicaid, Medicare, Medicare Advantage, and private pay billing
- Experience with PointClickCare (PCC) or similar EMR systems preferred
- Proficiency in Microsoft Office applications
Located in the friendly community of Alma, MI, Masonic Pathways Senior Living Services is a not-for-profit continuing care retirement communities offering independent and assisted living, short-stay rehabilitation, skilled nursing, and memory care services.
Michigan Masonic Home is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin
