Accounts Payable ERP Support Specialist
Job Description
The ERP Support Specialist provides comprehensive support for accounts payable, customer accounts, and order processing within an ERP environment. This role focuses on accurate invoice handling, maintaining clean customer and vendor data, and delivering responsive, professional customer service via phone and email. The position is ideal for someone with hands-on ERP experience, a strong customer service mindset, and the ability to work efficiently in a fast-paced office setting.
Responsibilities
Support accounts payable activities by managing invoice intake, coding and routing invoices for approval, and following up on exceptions to ensure timely resolution.
Assist with purchase order and receipt matching documentation to support accurate invoice processing and payment.
Maintain accurate customer and vendor information in the ERP system, including contact details, bill-to and ship-to locations, remit-to information, payment terms, and address updates as permitted.
Meet monthly KPI goals related to customer response time, quality and accuracy of work, timely resolution of inquiries, and accounts payable support metrics such as invoice cycle time and exception resolution.
Provide responsive, professional customer support via phone and email, owning inquiries from initial contact through resolution.
Handle customer inquiries regarding order status, shipping, returns and credits, documentation requests, and invoice copy or backup requests.
Communicate clearly and proactively with customers and internal teams to prevent issues, set expectations, and ensure timely follow-up on open items.
Process customer orders and related documentation accurately in the ERP system, confirming items, quantities, pricing, bill-to and ship-to details, and shipping instructions.
Investigate and resolve customer issues such as shipping discrepancies, shortages, returns, billing questions, invoice copy requests, and remittance documentation needs by researching supporting records.
Collaborate with Shipping, Sales, Operations, and Accounts Payable teams as needed to resolve customer and vendor issues efficiently.
Support credit, return, and adjustment workflows by coordinating customer credits and returns in line with approvals and documentation standards.
Assist with vendor credits and debit memos when needed, ensuring proper documentation and adherence to approval processes.
Essential Skills
At least one year of hands-on ERP experience, preferably with Sage.
Strong ERP proficiency, with the ability to navigate and use ERP systems effectively in a transactional environment.
High school diploma or equivalent.
Strong customer service mindset with the ability to communicate clearly, remain professional under pressure, and de-escalate issues while driving inquiries to resolution.
Ability to quickly learn and navigate new systems and follow defined processes, controls, and approval workflows.
One year of customer support or order entry experience, with exposure to accounts payable or invoice processing (invoice intake, matching support, and exception follow-up), or equivalent transferable experience.
Proficiency in Microsoft Office, especially Excel (including sorting, filtering, and basic formulas) and Outlook.
Experience with accounts payable and invoice processing, including purchase order and receipt matching and exception follow-up.
Customer service experience handling phone and email inquiries in a professional environment.
Additional Skills & Qualifications
Experience working in a manufacturing environment.
Familiarity with SAP or other ERP systems in addition to Sage.
Strong attention to detail and accuracy when entering and maintaining data in ERP systems.
Effective time management skills with the ability to prioritize tasks to meet KPIs and deadlines.
Ability to work collaboratively with cross-functional teams such as Shipping, Sales, Operations, and Accounts Payable.
Comfort with handling documentation requests, returns, credits, and billing questions in accordance with established policies and procedures.
Work Environment
This is an office-based role with a standard Monday through Friday schedule from 7:30 a.m. to 4:30 p.m. You work primarily on a computer within an ERP system and Microsoft Office applications, handling phone and email communications throughout the day. The environment is professional and collaborative, with regular interaction with internal departments such as Shipping, Sales, Operations, and Accounts Payable, as well as external customers and vendors.
Job Type & Location
This is a Contract position based out of Pontiac, MI.
Pay and Benefits
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Pontiac,MI.
Application Deadline
This position is anticipated to close on Jul 6, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
