Employment Type:
Full time
Shift:
Day Shift
Description:
Responsible for the data capture, analysis & reporting of data information to assist the Trinity Health leadership team achieve operational efficiency. Responsible for auditing of department information, producing reports & suggesting improvements to processes. Provides knowledge & expertise in the program, services & applications.
Essential Functions
Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
Work Focus:
Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Process Focus:
Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Data Management & Analysis:
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Functional Role (not inclusive of titles or advancement career progression)
The Analyst, Vendor Resource Support plays a critical role across the full lifecycle of vendor management, supporting RFP processes, overseeing implementations, ensuring vendor performance, and driving contract adherence. Acting as a tactical expert and liaison, ensures internal alignment, stakeholder coordination, and quality service delivery from third-party partners.
Request for Proposal (RFP) Coordination & Vendor Selection
Collaborate with Supply Chain, Centers of Excellence (COEs), and business leaders torepresentHR Shared Services in the RFP process.
Create scorecards, conduct cost assessments, compare vendor capabilities, and perform gap analyses to guide strategic vendor selection.
Support decision-making by offering tacticalexpertiseand clear comparisons of tradeoffs.
Implementation Leadership
Serve as the primary liaison between HR Shared Services, COEs, TIS, the Contact Center, and vendor implementation teams.
Facilitate successful deployment of new tools and services, ensuring all impacted stakeholders are trained, informed, and equipped.
Develop end-user communications and training materials; support localized stakeholder engagement across the organization.
Post-Implementation Support
Monitor and track escalations related to vendor performance and system functionality.
Coordinate exception handling with COEs and vendors for out-of-policy or unique cases.
Connect cross-functional components (e.g., payroll, finance, benefits) where implementations have broader system or fiduciary implications.
Vendor Performance & Relationship Management
Continuouslymonitorvendor adherence to Service Level Agreements (SLAs).
Investigate escalations and coordinate with internal teams or vendors to resolve issues promptly.
Maintain ongoing relationships with vendor partners, attend regular meetings, escalate concerns, and ensure proactive follow-up.
Act as the internal advocate for service quality and colleague experience in all vendor interactions.
Contract Assurance & Compliance
Monitor compliance with contract terms and escalate to Supply Chain and COEs when obligations are not met.
Ensure vendors are held accountable to agreed-upon responsibilities, timelines, and service expectations.
Technical & Product Awareness
Stay current on product capabilities, system features, and upcoming releases or enhancements.
Ensure fullutilizationof vendor tools and functionality by coordinating new feature implementations and advocating best-use strategies.
Maintain technical understanding of vendor systems as they relate to HR Shared Services processes and colleague experience.
Data Analytics , Financial Tracking & Performance Measurement
Identifiesdrivers of cost fluctuations such as volume changes, service-level penalties, or out-of-scopework charges.
Reviews vendor invoices for accuracy, contract alignment, and proper service categorization.
Performs ROI assessments of vendor-delivered services, technologies, and enhancements.
Partners with PDO, Vendor Management, Finance, and HRSS leadersidentifyelimination of redundant processes, centralization opportunities, or automation solutions that reduce labor or vendor costs.
Tracks financial impacts tied to service-level performance (SLA bonuses/credits).
Track and analyze vendor performance data, including SLA attainment, resolution times, and colleague satisfaction metrics.
Recommends mitigation actions such as process adjustments, reallocation of work, or renegotiation of billing structures.
Translates financial insights into accountable recommendations aligned with performance, service delivery, and strategic outcomes.
Partner with COEs and HR Shared Services to develop dashboards and reporting tools that visualizevendorimpact on service delivery, compliance, and cost efficiency.
Provides scenario planning and risk modeling to support decision-making.
Use insights from data to support business reviews, continuous improvement efforts, and strategic decision-makingregardingvendor partnerships.
Conduct financial assessments, SLA maintenance, and billing reconciliation from the vendor's perspective.
Ensure vendorsmaintainagreed-upon outcomes, including customer support and escalation handling.
Monitor troubleshooting calls to ensure colleagues are fairly represented.
Review website upkeep and agreed-upon costs.
Managetheaddition of new services,scopeevaluation, andmini-implementationsfor new ministries.
Minimum Qualifications
Bachelor'sdegree in Business Administration,Human Resources, Finance,Supply Chain,Data Analytics,or a related field; or equivalent combination of education and experience.
Minimum3-5 years of professional experience inhuman resources operations, vendor management,contract administration, financial analysis,business operations, or arelated analytical role.
Additional Qualifications (nice to have)
Experience with Workday or similarHRIS platforms.
Experience working with external vendors, service providers, or third-party administrators preferred.
Experience in a shared services environment is highly desirable.
Hourly pay ranges: $36.34 - $54.51
Physical & Mental Requirements & Working Conditions (General Summary) Note - frequencies need to be selected
Direct Healthcare Services / Indirect Healthcare / Support Services:
Exposure to conditions which may be considered unpleasant to sight, touch, sound& /or smell.Occasional
Exposure to fumes, odors,dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional
Exposure to or subject to noise, infectious waste, diseases & condi
