ABOUT HONOR:
At Honor Credit Union, we’ve been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 member centers, and worldwide through online banking.
OUR TEAM:
As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we aspire to be great, and that starts with the people that live out the "I Am Honor" promise every day.
At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced people, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.
COMMITMENTS TO LIVING "I AM HONOR":
- Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
- The Platinum Rule - Treat others the way they want to be treated.
- Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
- See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
- Reason over Rules - Make decisions that are good for the person and good for Honor.
- Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
WHAT WE ARE LOOKING FOR:
- Provides strategic and operational leadership across all mortgage servicing functions, with responsibility for team performance, regulatory compliance, and the member experience for the real estate loan portfolio post-closing.
- Leads, coaches, and develops direct reports while supporting broader talent development. Monitors performance metrics to drive operational efficiency and effectiveness.
- Establishes servicing strategy, ensures ongoing compliance with applicable regulations, and drives a high-quality, consistent member experience.
- Identifies opportunities to grow, innovate, and optimize the servicing portfolio and related.
- Partners closely with internal stakeholders to align servicing practices with organizational objectives, risk tolerance, and service standards.
WHAT WE EXPECT FROM YOU:
EDUCATION/CERTIFICATION:
- College degree in Business or related field is required, or an equivalent combination of training and work experience.
EXPERIENCE REQUIRED:
- Five to eight years of similar or related experience, including preparatory experience.
- A minimum of five years of experience leading a Mortgage Loan Servicing or Mortgage Operations Team.
KNOWLEDGE/SKILLS/ABILITIES:
- Must have a demonstrated ability to keep finances in order.
- Strong listening, verbal, and written communication skills.
- Strong project management skills, well-organized and have an excellent eye for detail.
- Handle issues with tact, diplomacy, and an appropriate sense of urgency.
- Understands and complies with all applicable laws and regulations.
- Exceptional problem-solving skills.
