In accordance with the Agency's mission statement, policies and procedures, professional Code of Ethics, State of Michigan licensing, and COA Council on Accreditation standards; the Clinical Program Manager is responsible for providing leadership, administration, and management of trauma-informed engagement throughout the transitional housing continuum. The Clinical Program Manager is responsible for oversight and guidance to all residents in the transitional housing continuum.
Clinical Supervision and Support
- Provides supervision and leadership intervention to Housing Specialists and Care Path Navigators in an effort to support coordination efforts set forth for each resident in the housing continuum.
- Provides clinical oversight and guidance across the transitional housing continuum.
- Utilizes best practice research, along with internal quality measure data to institute continuous quality improvement initiatives related to resident/family success in program completion, daily operations, and staff retention.
- Provides supervision, direction and leadership to staff including performance feedback and evaluation, coaching, mentoring and problem resolution.
- Coordinates with external clinical partners as needed and will assist with navigation of services necessary for the success of each resident.
- Implementation of general day-to-day operations ensuring compliance regulations are met.
- Oversees and meets program budgetary expectations.
- Collaborate with other agency leaders to coordinate best efforts to fit each admission/discharge needs from any program in the transitional housing continuum.
Administration
- Embraces and successfully implements agency's trauma-informed models and others supporting program models as designed.
- Ensures daily operations and staffing are aligned and supports program models, agency standards of care and provides staff and residents a safe, welcoming atmosphere to achieve goals.
- Actively participates in the recruitment, selection, onboarding and retention of qualified staff ensuring competency, training standards and requirements are met.
- Engages and collaborates with residents and their support persons for recommendations, and feedback to ensure the program materials are relevant and meets necessary expectations.
- Ensures timely, and accurate information and documentation (i.e., incident reports) is shared with other interagency departments to meet contractual and licensing requirements.
Knowledge/Skills/Abilities
- Understands the Diagnostic Statistical Manual (DSM) V psychiatric diagnosis.
- Strong abilities leading others, manage and direct programs and hold team accountable to uphold a positive culture.
- Demonstrate strong abilities to manage multiple tasks as well as teams to achieve programmatic goals.
- Computer literate with demonstrated knowledge of automated information management systems related to developing, monitoring, and managing social service programs.
- Demonstrated ability to interact positively in a culturally diverse environment.
- Must support a trauma informed, integrated health culture.
- Prior program development and new program implementation experience.
- Strong presentation skills.
Supervisory Responsibility
- Housing Specialists, Care Path Navigators.
QUALIFICATION (EDUCATION / TRAINING)
Required:
- Master's degree required in social work, counseling, psychology, criminal justice, organizational development or other related fields from an accredited university or college.
- Must possess a limited or full clinical license in social work (LMSW), counseling (LPC) or Psychology (LLP).
- For limited license, must provide documentation to support ongoing supervision to obtain full licensure.
- Two (2) years' experience working with the homeless or transitional living population.
- Three (3) years progressive supervisory/administrative experience in a social service or human service organization.
- Computer literacy with demonstrated knowledge of information technology, management systems with administration and management of social service programs.
- Valid driver's license without relevant restrictions.
Preferred:
- (3) three years' experience working with homeless populations or transitional living.
- (2) two years' experience working with the veteran population.
- (2) two years' experience working with human trafficking population.
- (2) two years' experience working with the incarcerated population, or community reentry from incarceration.
