Job Details

• Demonstrates our core values: - Safety - Integrity - Service - Stewardship - Teamwork
• Answers incoming phone calls and transfers to appropriate department.
• Performs fixed site/mobile registration.
• Performs pre-registration for all collection types. Obtains clearance when needed and enters all orders into the computer. Contacts hospitals, physician's office, and donors (patients) to ensure smooth transactions for Physician Orders.
• Performs scheduling of donor appointments.
• Enters data from and scans various Donor Services forms.
• Supports supply chain and inventory processes of Donor Services.
• Assists with SOP/controlled document insertion/removal.
• Oversees post donation area including restocking of supplies and donor after-care.
• Performs bag prep and unit care.
• Performs other duties as assigned
• Complies with all policies and standards

Education

• High School Diploma or general education degree (GED) required

Experience

• Administrative and/or receptionist work experience preferred

Knowledge, Skills and Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively with donors, volunteers and employees of organization utilizing instructive or persuasive skills.
• Ability to do basic addition, subtraction, multiplication and division. Ability to apply common sense understanding to carry out simple instructions. Ability to deal with standardized situations.
• Evening, weekend, Holiday work, and travel may be required. Occasional statewide travel to other collection sites to accommodate business needs is required. Reliable transportation is required.
• This person must have the ability to work independently with minimum supervision; multi-task; work with confidential information.
• This person must possess a professional demeanor and projection of appropriate professional image; and excellent phone and customer service skills.

Tools and Technology

• Computer skills required. required
• Must have working knowledge of regulatory (BBCS) and/or required
• Microsoft products, including Word, Excel, Outlook. required
• Ability to maintain simple databases. required