Employment Type:
Part time
Shift:
Day Shift
Description:
Part Time Days
Rotates 8am-830pm and 11am-1130pm
2-12/hour shifts per week
Every Other Weekend
Holiday Rotation
Representative, Patient Access
Department: Emergency Department
Location: Trinity Health Oakland
Status: Full Time 36 hours per week
Minimum rate of pay: $16.92
Note: This is a fully on-site role
This position may be filled as a Patient Access level I or level II based on the prior work experience and matched qualifications of the selected incumbent.
Total Rewards and Benefits:
Competitive compensation, DAILYPAY
Benefits effective on Day One! No waiting periods.
Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
Retirement savings plan with employer match and contributions
Colleague Referral Program to earn cash
Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
Tuition Reimbursement
Position Purpose :
Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families, and physician offices.
Note: "patients" refers to patients, clients, residents, participants, customers, members
Minimum Qualifications:
Essential Functions:
Research, collect, and analyze information.
Identify opportunities, develop solutions, and lead through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Utilizes multiple system applications to perform analysis, create reports, and develop educational materials.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define and demonstrate progress, ROI, and impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Work Conditions
Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional
Exposure to interruptions, shifting priorities & stressful situations. FrequentAbility to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous
Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous
Sit with the ability to vary / adjust physical position or activity. Continuous
Maintain a safe working environment & use available personal protective equipment (PPE). Frequent
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Lift a maximum of 30 pounds unassisted. Occasional
Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent
Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional
Additional Functions of a Patient Access Rep II
- Performs all aspects of the Patient Access Rep I role & is cross trained & performs activities in Pre-Service, Emergency Department & / or Bed Desk
Required Qualifications of a Patient Access Rep II:
Minimum of two (2) years of hospital registration or insurance verification experience.
Knowledge of medical terminology, diagnostic coding, and procedural coding is required.
Ability to explain insurance benefits.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
