The Robotic Associate Field Service Engineer provides onsite repair, troubleshooting, programming, and maintenance for FANUC robots and systems, scheduled, on an emergency basis, with the ability to travel on short notice and have the flexibility to work extended hours, including nights, weekends, and holidays, while adhering to company and customer requirements.
Reporting to our Hoffman Estates, IL office, the Associate Field Service Engineer will provide support to customers in the Midwest and will be commutable to Indianapolis, IN. The ideal candidate is a customer-focused, problem-solver with a "service first" mindset who has experience with FANUC technology.
Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline
Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices
Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability
Complete customer calls to understand the required parts and software needed for the visit
Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing
Maintain a service tool kit and documentation to facilitate rapid customer response
Participate in the rotation of the Hot Pager for after-hours service support
Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections
Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met
Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis
Travel to customer sites with some overnight travel ranging from 2-3 nights per month
Flexibility and willingness to travel extensively to customer locations (~80%)
What You Need
High School Diploma or GED or Associate's Degree or equivalent technical education; or equivalent relevant experience
Experience or education in a related environment with robotics integration, installation, or service repairs
Experience or education with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair
Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
Familiar with standard machining practices, tooling, fixtures, and gauges
Ability to read and interpret PLC ladder logic
Must possess or be able to obtain a valid driver's license, have a reliable personal vehicle for business use, be legally authorized to rent a vehicle in the United States, and be able to travel throughout the assigned service area as required
Ability to work independently in customer environments with minimal supervision
Ability to safely lift and handle materials weighing up to 50 pounds
What Would Be Even Better
Bachelor's Degree in related field
Customer-focused with strong communication and presentation skills
Ability to analyze customer issues and find resolutions quickly
Previous experience with FANUC robots, controllers, and equipment
Knowledge of older platforms or FANUC CNC controls is a plus
Ability to work safely and effectively within OSHA Laws
Able to work at customer sites with little direct supervision
Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.
If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
FANUC American is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $53,578 - $85,948 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here (https://www.fanucamerica.com/about-us/careers) .
A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant's geographic location, educational attainment, and level of experience.
Medical, Dental & Vision Insurance
401(k) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Tuition Reimbursement
Wellness Program
Flexible Spending Accounts
Employee Assistance Program
Flexible Benefit Dollars
Generous Holiday & Vacation Program
No Sponsorship will be considered for this position
Equal Opportunity Employer, including disabled and veterans
